IT Support Specialist

Location: Taylor, MI – Plant 1

Company: Oakwood Group

Schedule: Monday–Friday, 8:00 AM – 4:30 PM

Position Overview

Oakwood Group is seeking a customer-focused and technically skilled IT Support Specialist to serve as the first point of contact for all employee IT support needs.

This role provides Tier 1 technical support across a wide range of systems and technologies, ensuring timely resolution of issues and a high level of service for internal users. The IT Support Specialist plays a critical role in maintaining operational uptime by troubleshooting issues, supporting end users, and escalating more complex problems to Tier 2 teams when needed.

Key Responsibilities

• Serve as the primary Tier 1 contact for IT support requests, incidents, and service tickets
• Troubleshoot and resolve issues related to Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Support user account management, including password resets, MFA, and Azure Active Directory access issues
• Assist with Intune-managed device support, including compliance and application deployment
• Troubleshoot workstation issues, OS problems, and hardware components (Windows 10/11)
• Provide support for wired and wireless connectivity issues, including WiFi and VPN troubleshooting
• Perform initial review of endpoint security alerts (SentinelOne) and escalate as needed
• Support email security tools (Barracuda) including spam filtering and quarantine management
• Assist employees with training platforms (KnowBe4) and related issues
• Support printers, scanners, barcode devices, and other end-user hardware
• Document all troubleshooting, resolutions, and actions within Freshservice
• Escalate network, security, and system-level issues to Tier 2 support as required
• Deliver high-quality customer service while maintaining professionalism and confidentiality
  
  
  

Qualifications

Required

• Associate’s or Bachelor’s degree in Information Technology or a related field, or equivalent experience
• 2–4 years of IT support or help desk experience in a corporate environment
• Strong working knowledge of:
• Microsoft 365 applications
• Windows 10/11 environments
• End-user computing systems
• Familiarity with Azure Active Directory (password resets, MFA, access support)
• Basic understanding of Intune device management
• Foundational knowledge of endpoint security and email filtering tools
• Ability to troubleshoot basic network issues (WiFi, DHCP, VPN connectivity)
• Strong communication, customer service, and problem-solving skills
• Ability to prioritize tasks and manage time effectively
  
  

What Sets This Opportunity Apart

• Exposure to a modern enterprise IT environment (M365, Intune, Azure AD)
• Opportunity to develop skills across security, networking, and endpoint management
• Hands-on, high-impact role supporting plant operations
• Opportunity for growth into Tier 2 or specialized IT roles
  
  
  

What We Value

• Strong customer service mindset
• Accountability and follow-through
• Clear and respectful communication
• Adaptability and continuous learning
• Alignment with Oakwood Group’s core values
  
  
  

Apply Today

If you’re passionate about technology, enjoy solving problems, and want to be part of a collaborative IT team supporting a growing manufacturing organization, we encourage you to apply.