IT Support Specialist

ABOUT National Convenience Distributors:

The company’s core philosophy is to create profit opportunities for its customers. We provide many value-added services to help our customers succeed. Great people, superior service, customer education, targeted promotions, and a relentless drive to excel. You can count on us to be there for you!

At NCD, we believe that the success of all our employees is due to the excellent training and development that we offer. The key to any employee’s success is their strong personality to succeed and commitment to hard work. National Convenience Distributors has one of the most extensive training programs in the industry. You will learn about all the brands we represent, selling and merchandising techniques, and will be cross trained in all departments within the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Setup of hardware and equipment for workstations - new & existing.
• Ability to work with Office suite – Proficient in Outlook, Word, Excel, Powerpoint
• Provide systems/equipment support.
• Experience with managing day-to-day systems operations.
• Maintain inventory of hardware, equipment, iPads, phones, etc.
• Manage printers, scanners, network equipment, etc. Keep hardware up to date.
• Manage cell phones & cell service, including accounts, devices, and support.
• Keep track of technological advancements and trends in IT support.
• Train employees on hardware functionality and software programs.
• Produce weekly KPI reports.
• Other relatable tasks.

Qualifications

• Associates degree in computer science preferred but not required, information technology or similar certifications.
• 2 - 4 years of experience as an IT Specialist or similar role.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and
• Ability to determine IT needs and train end-users.
• Experience in documenting processes and monitoring performance metrics such as KPI reports, etc.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.

REQUIREMENTS

· Willingness to learn

· Ability to act in a professional manner and communicate well

· Comfortable using Microsoft Outlook and Excel

· 2 – 4 Years of related IT experience

· Experience in any distribution related software such as Retalix, VAI, CDR, etc. (D2K experience is a plus)

NCD is an equal opportunity employer. The job’s responsibilities and tasks may be modified and expanded over time.

Job descriptions are not intended as and do not create employment contracts.

Work Location: In person