IT Support Specialist PT

Position Summary

We are seeking a proactive and customer-oriented Part-Time IT Support Specialist to provide technical support across our 5 store locations in Northern California. This position plays a key role in maintaining the daily functionality of our systems by responding to IT support tickets, assisting store managers and administrative staff, and performing onsite troubleshooting as needed.

Key Responsibilities

• Serve as an IT point of contact for store managers and the administrative team.

• Monitor and manage the internal help desk/ticketing system, ensuring timely follow-up and resolution of issues.

• Provide in-person technical support at all 5 store locations on a rotating/as-needed basis.

• Troubleshoot and resolve hardware, software, network, and point-of-sale system issues.

• Install, configure, and maintain desktops, laptops, printers, mobile devices, and other store equipment.

• Maintain documentation of support requests, solutions, and hardware/software inventory.

• Coordinate with outside vendors for specialized repairs or support when necessary.

• Assist with onboarding and offboarding of employees from a technology access standpoint (e.g., email, system logins).

• Support Wi-Fi, phone systems, and basic networking functions at each store.

• Help implement IT best practices and improve system reliability across locations.

Qualifications

• Proven experience in IT support, preferably in a retail or multi-location environment.

• Working knowledge of networking, ideally with experience in VLANs.

• Strong knowledge of Windows OS, Office 365, networking basics, and troubleshooting hardware/software.

• Excellent communication skills and ability to explain technical issues to non-technical users.

• Comfortable working independently, prioritizing tasks, and traveling between store locations.

• Valid driver’s license and reliable transportation required.

• Able to lift and move basic IT equipment (e.g., desktops, printers).

Preferred Skills

• Familiarity with point-of-sale (POS) systems and retail hardware.

• Experience with ticketing/help desk software.

• Bilingual (English/Spanish) a plus.

• Approximately 20–25 hours per week.

• Flexible schedule with ability to respond to urgent issues and travel between locations as needed.

Work Schedule

• Approximately 20–25 hours per week.

• Flexible schedule with ability to respond to urgent issues and travel between locations as needed.