IT Support Specialist

Job Overview
We are seeking a dynamic and proactive IT Support Specialist to join our technology team! In this role, you will be the frontline hero for resolving technical issues, maintaining IT infrastructure, and ensuring seamless computer operations across the organization. Your enthusiasm for technology and exceptional customer service skills will drive your success as you troubleshoot software and hardware problems, manage network systems, and support end-users with a variety of IT needs. This is a fantastic opportunity to grow your career in a fast-paced environment where your technical expertise makes a real impact every day.

Responsibilities

• Provide expert technical support to end-users for hardware, software, and network issues, ensuring quick resolution and minimal downtime
• Troubleshoot and resolve software problems across operating systems including Windows, macOS, and Linux, with a focus on Microsoft Office applications and enterprise tools
• Manage computer hardware assets, including desktops, laptops, mobile devices, and peripherals, ensuring proper setup, maintenance, and upgrades
• Support computer networking tasks such as configuring LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network security measures like Meraki appliances
• Assist with Active Directory management, Group Policy Objects (GPO), SCCM (System Center Configuration Manager), and Windows Server environments to streamline user access and system updates
• Monitor and maintain IT infrastructure components including servers, switches, routers, and firewalls to ensure optimal performance and security
• Utilize help desk tools like ServiceNow, Jira, BMC Remedy, or similar platforms to track issues, document resolutions, and improve support processes
• Conduct analysis of recurring issues to identify root causes and implement long-term solutions that enhance system stability
• Support remote users by configuring VPN access and troubleshooting connectivity issues on various operating systems including macOS and Linux

Experience

• Proven experience providing IT support in a fast-paced environment with a strong focus on customer service
• Hands-on knowledge of desktop support for Windows and macOS operating systems as well as mobile device management
• Familiarity with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS management, DHCP configuration, VPNs, firewalls (including Meraki), and network security best practices
• Experience managing Active Directory accounts, Group Policy Objects (GPO), Microsoft Windows Server environments, and Linux systems is highly desirable
• Skilled in troubleshooting hardware components like motherboards, hard drives, RAM modules, printers or peripherals
• Proficiency with remote support tools such as SCCM or equivalent management platforms for deploying updates or software installations
• Strong analysis skills to diagnose complex technical issues quickly and effectively while maintaining excellent communication with users at all levels

Join us to be part of an innovative team dedicated to empowering users through reliable technology solutions! Your expertise will help create a seamless digital environment where everyone can thrive.

Pay: $25.68 - $36.00 per hour

Work Location: Hybrid remote in Philadelphia, PA 19132