IT Support Specialist II

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13503847


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r**IT Support Specialist II**

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rKansas State University

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r****About This Role****

The College of Agriculture seeks an IT Support Specialist II to provide

advanced technical support and infrastructure management for users

within the College across general IT, research computing, laboratory,

classroom, and audio/visual technologies. This role involves complex

troubleshooting and resolution of hardware, software, operating system,

network, and IT application issues for faculty, staff, researchers, and

students. The incumbent supports research data management and provides

technical leadership for IT initiatives. This position requires

independent decision-making, the ability to mentor junior staff, and

expertise in supporting specialized research computing environments. The

incumbent may be tasked with delivering IT training. This is an on-site

position with required travel to research facilities.

Duties/Responsibilities

• Provide advanced telephone, in-person, email, remote, and chat
  
  

support for successful use of technology in research and academic

environments

• Troubleshoot and resolve complex technical problems for end-users
  
  

including hardware, software, network, and security issues in a

timely manner

• Administer and support macOS and Windows operating systems in
  
  

physical and virtual environments

• Manage Microsoft Intune Endpoint Management solution for Windows and
  
  

macOS devices, including enrollment, configuration profiles, and app

deployment

• Support research-specific software applications and scientific data
  
  

workflows

• Assist in management and maintenance of server and storage systems
• Troubleshoot issues with routers, switches, firewalls, and wireless
  
  

systems

• Implement and maintain cybersecurity best practices and IT security
  
  

protocols

• Develop, implement, and maintain secure data storage solutions
  
  

tailored to research project requirements

• Establish and monitor backup protocols to ensure data integrity and
  
  

prevent loss

• Manage data storage, access permissions, and data transfer processes
• Collaborate with information security teams to ensure compliance
  
  

with institutional, regulatory, and funding agency standards

• Conduct assessments of data management systems to identify and
  
  

resolve vulnerabilities

• Install, configure, maintain, and troubleshoot computer hardware,
  
  

software applications, audio/visual equipment, printers, specialized

laboratory and research equipment, and operating systems

• Design, deploy, and upgrade classroom, laboratory, conference room,
  
  

and research computing technology

• Perform system monitoring, log review, and proactive maintenance
  
  

tasks

• Coordinate updates and patches to minimize impact on users
• Manage inventory and distribution of computing hardware and licensed
  
  

software

• Comply with state, university, and departmental policies regarding
  
  

the installation and use of technology

• Consult with faculty, staff, researchers, and colleagues to assess
  
  

computational and research technology needs and provide appropriate

guidance

• Develop and maintain comprehensive technical documentation including
  
  

procedures, troubleshooting guides, system configurations, and

training materials

• Provide training programs and guidance to users on effective use of
  
  

IT resources, security protocols, and best practices in data

management

• Create documentation for support issues, resolutions, and procedures
  
  

in the help desk system

• Translate complex technical requirements into practical, accessible
  
  

solutions for non-technical users

• Recommend and implement improvements to exist ng procedures and
  
  

infrastructure

****About Us****

We\'re proud to be recognized as one of the nation\'s top agriculture

schools. The mission of the College of Agriculture is to advance

agriculture, protect natural resources, increase economic activity, and

improve the lives and livelihoods of all Kansas through education,

research, and outreach. Visit our website to learn more,

[https://www.ag.k-state.edu/](https://apptrkr.com/get_redirect.php?id=6954608&targetURL=https://www.ag.k-state.edu/).

****Worksite Description****

This position is **On-site**.

All employees must reside in the United States when they begin working

to comply with state law. K-State is unable to provide remote or hybrid

work opportunities for residents of the state of Idaho.

****What You\'ll Need to Succeed****

Minimum Qualifications

• Requires a high school diploma (or equivalent) and two years of
  
  

Relevant Experience. Requirements May Be Met Through a Combination

of education and experience.

Preferred Qualifications

Bachelor\'s degree in Computer Science, Information Technology, or

related field

Three(3) or more years of experience in technical support role with

increasing responsibility

Experience with academic or research computing environments

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