IT Support & Systems Internship

Job Title: IT Support & Systems Internship

Company: X-Bow Systems Inc.

Location: Luling, Texas (Onsite)

Duration: June 8 - August 8, 2026

Pay: 20.00$/HR

About X-Bow Systems:

X-Bow Systems Inc. (pronounced "Crossbow") is a U.S. defense technology and rocket propulsion company that has developed an innovative, low-cost method to manufacture solid rocket motors.

Position Overview

We are seeking a detail-oriented IT intern to join our team and gain practical experience in IT support operations, systems administration, and asset management. This internship offers hands-on exposure to help desk operations, data management, equipment deployment, and audiovisual support in a dynamic professional environment. The position is based at our Luling Pecan Office with remote work flexibility.

Key Responsibilities

Data Analysis, Review & Entry (25%)

• Perform data analysis and validation for IT systems and services


• Review and maintain accuracy of IT asset and inventory databases


• Enter and update information in IT management systems


• Generate reports and identify data quality improvement opportunities


• Support data-driven decision making for IT operations

IT Help Desk & Systems Support (35%)

• Receive, triage, and troubleshoot help desk requests


• Assign tickets appropriately and track resolution progress


• Provide first-level technical support for hardware and software issues


• Manage and maintain IT SaaS applications and user access


• Document solutions and update knowledge base articles


• Monitor system performance and report issues to senior staff

Equipment Setup, Deployment & Inventory Management (25%)

• Configure and deploy new user laptops and mobile devices


• Maintain accurate inventory of IT assets and equipment


• Perform equipment setup for new employees and contractors


• Track equipment lifecycle from procurement to decommissioning


• Coordinate equipment returns, repairs, and replacements


• Ensure proper asset tagging and documentation

Audiovisual (AV) Support (15%)

• Set up and configure Luling conference room AV equipment


• Troubleshoot AV issues and provide on-site support for meetings


• Maintain AV equipment inventory and coordinate maintenance


• Assist with virtual meeting setup and technical support


• Document AV procedures and create user guides

Qualifications

Required:

• Currently pursuing degree with focus on Information Technology or related field


• Strong analytical and problem-solving skills


• Excellent attention to detail and organizational abilities


• Effective written and verbal communication skills


• Customer service orientation with professional demeanor


• Ability to work independently and manage multiple priorities

Preferred:

• Familiarity with help desk ticketing systems


• Basic understanding of Windows and mobile device management


• Experience with inventory or asset management systems


• Knowledge of AV equipment and conferencing technologies

What You'll Gain

• Real-world IT support and help desk experience


• Exposure to enterprise asset management and inventory systems


• Hands-on experience with equipment deployment and configuration


• Understanding of IT service management best practices


• Professional development in technical troubleshooting and customer service


• Mentorship from experienced IT professionals


• Flexible work arrangement to balance academic commitments

Skills Development

• Technical troubleshooting and problem resolution


• IT asset lifecycle management


• Help desk operations and ticket management


• Data analysis and reporting


• Customer service and communication


• AV technology and conferencing support


• Documentation and process improvement

ITAR Requirements:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), applicants must be a U.S. citizen, a lawful permanent resident of the U.S., a protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.