IT Support Technician

Job Summary

College of Eastern Idaho is seeking a detail-oriented, thorough, and organized IT Support Technician to join our growing team. The technician will play a key role providing support for all areas of IT, specifically Tier 2 support. An ideal candidate will expect to update desktop systems, troubleshoot technical problems, and provide hands-on support for IT issues within the organization.

This position is designated for 32 hours per week, with a regular schedule of Monday through Thursday, 8:00 a.m. to 5:00 p.m.

• Affordable Health Plans: With three medical plan options, you can select healthcare coverage that best meets your needs. See rates here.
• Supporting Work-Life Balance: Earn sick leave with no accrual limit starting day one. Staff accrue vacation leave starting at 15 days a year with a tiered system (Faculty excluded from vacation leave).
• Retirement Savings: Faculty and exempt staff are enrolled in the Fidelity 401 (a)plan. Non-exempt or vested employees are enrolled in the PERSI base plan.
• Life Insurance: no-cost coverage for you and your dependents with the option to add more.
• Educational Savings: Significant tuition fee discounts for qualifying employees and their dependents.
• Exclusive Discounts: Enjoy local discounts on cell plans, movie tickets, gyms, and more.

Typical Job Functions

• Keep systems up-to-date through operating systems patches and upgrades
• Provides individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies
• Assists with the design, implementation, and ongoing support of new software and features
• Investigates and oversee troubleshooting of system errors
• Provides Tier 2 Help Desk support with network issues
• Provides technical support either by phone, remote access, and/or site visits as needed
• Provides front line support for hardware maintenance, software, networking, etc.
• Evaluates and recommends connectivity issues, equipment, and software
• Modifies configurations, utilities, software, etc.
• Installs equipment for new users
• Assists with Tier 3 support, regarding Servers, LAN/WAN technologies
• Troubleshoots and repairs software, networks, virus protection, Wi-Fi technology, and more
• Maintains current knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems
• Performs other job-related duties as assigned

Minimum Qualifications

• Experience identifying and resolving computer and system problems including compatibility conflicts, application issues, and hardware malfunctions; strong customer-service experience with outstanding interpersonal skills
• Excellent verbal and written communication skills
• Goal-oriented and organized team player
• Ability to analyze and resolve computer or network problems
• Up-to-date knowledge of systems, information, software, and upgrades
• Incumbent must reside in the State of Idaho (Currently CEI doesn’t sponsor H-1B Visas)

Additional Desired Qualifications

• One or more years of experience in IT environment.
• Previous experience as a Help Desk Technician, Computer Technician, or IT Support.
• Experience imaging Microsoft Windows desktop computers
• Associate degree or higher in IT related field
• CompTIA A+ certification, or other IT related professional certification
• Bilingual (Spanish)

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Physical Demands and Work Environment:

Sitting, standing, walking, keyboarding, reaching overhead, pushing, pulling, lifting, carrying, gross manipulations (involves hands) and standing or sitting (combination). Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.

Background Investigations:

Employment at College of Eastern Idaho will be contingent upon the successful completion of a criminal background investigation and may require a credit and/or motor vehicle background investigation depending on the position. Please refer to Policy 225: Background Checks.

EOE/ADA - Hiring is done without regard to race, color, religion, national origin, sex, age, or disability. In addition, preference may be given to qualified veterans under state and federal laws and regulations.

Link to Annual Security Report for CEI: https://www.cei.edu/students-right-know

College of Eastern Idaho (CEI) offers full-time employees a generous benefit package. For information about our medical, dental, vision, disability, and life insurance benefits please visit the Office of Group Insurance. Positions classified as non-exempt are offered retirement benefits administered through the Public Employee Retirement System of Idaho (PERSI); information may be found at: https:persi.idaho.gov.

Additional benefits include vacation, sick, and holiday leave; tuition benefits; and a selection of voluntary benefits.