IT Support Technician

Job description:

Familiar with Office 365, Adobe Acrobat, Basic knowledge of Surveillance systems, IOS and Android hand held devices. Basic knowledge of a Domain network environment. Voip phone systems. VPN, Fax. Basic knowledge of how to use Screen connect remote software.

Job description:

Ensure the proper day-to-day operation being on-site and remote support of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers. They also may resolve first-level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks including climbing ladders, being on a lift, kneeling, crawling, running cable, requires some travel from site to site, and able to lift 50 pounds.

Qualifications:

• User Account Management:

Creating and managing user accounts, ensuring proper access to company resources and systems.

• Hardware and Software Troubleshooting:

Diagnosing and resolving technical issues with computers, printers, and other peripherals, as well as troubleshooting software applications.

• Network and System Maintenance:

Assisting with network maintenance, including troubleshooting network connectivity problems and ensuring system stability.

• Data Entry and Documentation:

Maintaining accurate records of IT assets, software licenses, and user information, as well as creating and updating IT documentation.

• Communication System Support:

Assisting with the setup, maintenance, and troubleshooting of communication systems like phones and email.

• Software Installation and Updates:

Assisting with the installation and updating of software applications on user computers.

• Training and Support:

Providing basic training to employees on IT-related topics, such as using company software or troubleshooting common issues.

Skills:

• Technical Proficiency:

Strong understanding of computer hardware, software, networking, and common IT troubleshooting techniques.

• Problem-Solving Skills:

Ability to analyze technical issues, identify root causes, and implement effective solutions.

• Communication Skills:

Excellent verbal and written communication skills for interacting with users and other IT staff.

• Organizational Skills:

Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.

• Customer Service Skills:

Ability to provide helpful and patient support to users, even those with limited technical knowledge.

• Familiarity with Construction Industry:

Understanding of construction-specific software and workflows (preferred).

Qualifications:

• Relevant experience in providing technical support, preferably in a construction environment.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Familiarity with construction-specific software and workflows is a plus.

EDUCATION:

• High School Diploma or GED equivalent is required.
• Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school

This role is crucial for ensuring the smooth operation of a construction company's IT infrastructure and supporting its workforce with their technology needs.

Job Types: Full-time, Permanent

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Language:

• Spanish (Required)