IT Support Technician

Who We Are

• A tuition-free, open enrollment, K-12 charter school in the southeast community of Colorado Springs
• Preparing and empowering all of our students for success on their post-graduate paths through educational excellence, character development, and community engagement
• Dedicated to student proficiency through academic rigor and robust family support through the Atlas family scholarship
• Dedicated to our staff through offering a competitive total rewards package and providing
• meaningful professional development

Who We Serve

• 92% Socioeconomically Disadvantaged
• 86% Hispanic, 6% African American, 7% White, and 1% Asian
• 56% English Language Learners

What You’ll Do

• Fulfill Google Workspace Administrator duties as directed by supervisor
• Effectively repair broken Chromebooks, screens, clamshells, batteries, etc. in a timely manner
• Administer the Sophos Central control panel (Atlas’ antivirus and malware program)
• Accurately maintain inventory of all technology using the Asset Essentials work order system
• Complete required set up for employee laptops and student Chromebooks in a timely manner ensuring that each is equipped with the appropriate software, management console, and printers
• Perform routine inspections and testing of functionality in student computer labs
• Complete regular inspections, repairs, and updates for desktop computers, tablets/iPads, projectors, ViewBoards, printers, copiers, etc.
• Assist with the ordering of technology supplies as directed by the IT Operations Manager
• Maintain complete printer supplies in the IT warehouse
• Maintain printer functionality, replace toner, staples, cleaning cartridges, and other consumables across all schools
• Troubleshoot and repair all basic errors on Xerox high-production printers in a timely manner
• Perform other related tasks and duties as assigned

Compensation & Schedule

• Hourly/Non-Exempt
• $19.50 - $22.90 per hour
• Full Time; Monday – Friday; Occasional evenings as needed

Benefits

• Approximately 3* weeks of school breaks
  • Please note hourly positions are not annualized at Atlas and compensation is based upon actual hours worked.
• 80* hours of annual flex time and 48* hours of annual sick time
• Comprehensive medical, dental, and vision benefits
• Flexible Spending Account or Health Savings Account
• Participation in the Colorado PERA retirement program (required in lieu of social security as a public employee)
• 100% Employer paid short and long-term disability benefit
• 100% Employer-paid life insurance benefit of $25,000 (option to purchase more)
• Access to a comprehensive Employee Assistance Program
• Access to thousands of employee discounts

Annual Calendar and Start Date

• 245* work days per academic year
• Start Date: As Soon As Possible
• Prorated if employment begins after July 1, 2025.

Who You Are

Required Qualifications:

• High School Diploma or Equivalent
• Ability to pass required background screening pursuant to CRS § 22-30.5-110.7
• Ability to work in person for all scheduled shifts
• Possess a basic understanding and familiarity with Chromebook repair, printer maintenance, Google Workspace
• Demonstrated ability to work autonomously while maintaining accountability, confidence, accuracy
• Exceptional skillset for problem solving, organization, time management, and attention to detail
• Demonstrated proficiency with Microsoft Office and Google Workspace
• Ability to remain professional and composed under stressful situations

Desired Qualifications:

• Prior experience with:
  • Using related software platforms and work order systems (OTRS)
  • Asset-tracking management
  • Low-voltage cabling (CCTV & data)
  • Working in a school or nonprofit setting
• Advanced knowledge with Chromebook repair and Google Workspace Administrator privileges
• Basic networking knowledge related to subnetting, switches, routers, waps, firewalls, etc.

Physical Requirements

• Frequently sitting, standing, walking, reaching above head, climbing or balancing, stooping, kneeling, crouching, or crawling
• Independently and frequently lifting and/or moving at least 50 pounds
• Using sufficient fine motor skills and hand-eye coordination abilities
• Clear vision abilities to include distance, peripheral, depth perception, and ability to adjust focus
• Adhering to the policies and procedures of Atlas Schools

Reasonable accommodations may be made to enable individuals to perform the essential functions of this role.

Position Closes: When Filled