IT Support Technician L1

Overview:
Tech Solutions is seeking a dependable and self-motivated Level 1 IT Support Technician to join our team. This part-time position is primarily remote, with on-site field work up to twice a week or as needed within a 50-mile radius of Long Beach. You will be responsible for basic troubleshooting, client support, and occasional hands-on technical tasks.

Key Responsibilities:

• Provide remote Level 1 support for desktops, laptops, printers, and basic networking
• Perform on-site support and PC installations at client locations (typically 1–2 times per week)
• Troubleshoot hardware, software, and connectivity issues
• Install and configure IT equipment for clients
• Maintain documentation through our ticketing system
• Communicate clearly and professionally with clients
• Demonstrates proactive communication, uses incisive questioning to surface business needs, and engages the right resources when required.

Requirements:

• Basic knowledge of Windows OS, Office 365, and general IT troubleshooting
• Ability to lift up to 25 lbs (e.g., desktops, small printers)
• Reliable transportation and a valid driver’s license for travel to client work sites
• Must reside in or near Long Beach, California
• Strong communication, reliability, and problem-solving skills
• Previous IT support or helpdesk experience is a plus.

Schedule:

Part-Time (16 hours per week)

Job Type: Part-time

Work Location: Work from home/Remote and Onsite Client Visits (if needed)

Pay: From $25.00 per hour

Work Location: In person