IT Support/Help Desk

Job Description

A growing company in the wholesale distribution industry is seeking a Help Desk / IT Support Specialist to provide technical support and ensure smooth day-to-day operation of internal systems. This role focuses on troubleshooting hardware, software, and network issues while delivering reliable support across a Microsoft-based technology environment.

You’ll work closely with employees across departments to resolve technical issues, support system deployments, and maintain secure and efficient IT operations.

Required Skills & Experience

• 4+ years of experience in IT support, help desk, or technical support roles
• Strong experience supporting Microsoft environments (Windows, Microsoft 365, Active Directory)
• Experience troubleshooting hardware, printers, networking, and desktop applications
• Familiarity with ticketing systems and incident management processes
• Understanding of basic networking concepts (TCP/IP, DNS, VPN, Wi-Fi troubleshooting)
• Experience supporting users in a fast-paced business environment
  
  

Technical & Collaboration Breakdown

• 50% Help Desk Support & Ticket Resolution
• 20% System Administration & Microsoft Environment Support
• 20% Cross-Department Support & User Training
• 10% Documentation, Asset Management & Process Improvement
  
  

Daily Responsibilities

• Respond to and resolve help desk tickets related to hardware, software, and network issues
• Provide support for Windows workstations, Microsoft 365 applications, and Active Directory accounts
• Troubleshoot connectivity issues including VPN, Wi-Fi, printers, and network access
• Set up and configure new employee workstations, user accounts, and system permissions
• Document troubleshooting steps and maintain accurate ticket records
• Assist with system updates, patches, and device management
• Support employees with Microsoft tools including Outlook, Teams, SharePoint, and Excel
• Collaborate with IT and operations teams to resolve escalated technical issues
  
  

Technology Environment

• Operating Systems: Windows 10/11
• Productivity Tools: Microsoft 365 (Outlook, Teams, Excel, SharePoint)
• Identity & Access: Active Directory, Azure AD
• Hardware: Laptops, desktops, printers, barcode scanners
• Networking: VPN, Wi-Fi, basic LAN troubleshooting
• Support Tools: Help desk ticketing systems, remote desktop tools
  
  

The Offer

You Will Receive a Competitive Compensation Package That Includes

• Medical, Dental, and Vision Insurance
• PTO
• Discretionary Annual Bonus
  
  

Applicants must be authorized to work in the United States on a full-time basis now and in the future.

Posted By: Paul Kim