IT Systems Engineer

Key Responsibilities

• Provide day-to-day IT support for local staff (hardware, software, connectivity, accounts).
• Execute IT tasks and instructions from Group IT leadership, ensuring work is documented and tracked.
• Assist with the rollout of Intune, Autopilot, and modern desktop environments (device setup, patch compliance, troubleshooting).
• Support implementation of Cisco Umbrella, Cisco Duo, encryption policies, and Intune audit policies under direction of Group IT.
• Carry out basic troubleshooting and remediation for Windows 11, Microsoft 365 apps, printers, and networking.
• Support and monitor endpoint protection, email security, and device compliance.
• Perform backup verification tasks and assist with recovery testing using designated tools (e.g., Cove).
• Document incidents, changes, and resolutions in the ticketing/documentation system (Hudu, PSA/RMM).
• Provide clear communication and escalation when issues cannot be resolved locally.

What This Role is Not

• This is not a server administration or IT security architect role.
• The role does not involve designing IT infrastructure or defining security policy – these are owned by Group IT.

Qualifications & Skills

• 2–4 years’ experience in IT support or system administration.
• Strong knowledge of Microsoft Windows 11 and Office 365.
• Familiarity with Intune/Endpoint Manager (enrollment, compliance, patching).
• Good understanding of networking (DNS, DHCP, VPNs).
• Ability to follow documented processes and escalate where necessary.
• Strong communication skills and ability to work under direction.
• Commitment to security best practices and willingness to operate with least privilege access.

Preferred

• Experience with PSA/RMM tools.
• Experience with Microsoft 365 security features (labels, DLP, MFA).

Certifications such as CompTIA A+, Network+, or Microsoft Fundamenta

Job Type: Full-time

Pay: Rs70,000.00 - Rs105,000.00 per month

Work Location: In person