IT Systems Technician

Five Horizons Health Services (FHHS) is a nonprofit community-based organization that provides high-quality, patient-centered medical, prevention, testing, and case management services across the Alabama Black Belt and East Mississippi.

The Information Technology Department at Five Horizons Health Services is recruiting for an IT Systems Technician. Employees in this position will be responsible for the installation, repair, support, and relocation of company-issued computer equipment, software, data communications equipment, and systems. In Five Horizons Health Services’ high-paced environment, this includes daily issue resolution, regular maintenance work, advisement, and contribution to project initiatives as part of the IT team. This also includes participating in the definition, implementation, and support of best practices used by the team with a focus on continual improvement. This position is responsible for taking part in regularly scheduled maintenance windows. The IT Systems Technician reports directly to the Director of Information Technology.

Essential Functions:

• Provide direct customer service and technical support to local and remote users as required via phone, e-mail, on-line systems and in person
• Troubleshoot, Configure, and Install PCs, printers, peripherals, and software, including physical attachment of equipment to the network
• Ensure system security in compliance with company policy
• Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware
• Assist in the planning and implementation of projects such as migrations, upgrades, and implementation of new technologies
• Strong problem-solving skills and effective communication, along with the ability to work independently, as well as part of a cross-functional team
• Ability to interact positively, clearly, and professionally with users, peers, and upper management.
• Ability to document processes and procedures for current and future use
• Ability to prioritize multiple projects and tasks, while at the same time delivering quality results

Required Qualifications:

• Graduation from High School or GED
• Two (2) years of experience in troubleshooting and installing Business and/or Government applications software and/or hardware
• Alternatively, candidates with two (2) years of directly related experience or an equivalent combination of education, experience, training, and certifications will be considered.

Preferred Skills:

• Knowledge of Information Technology implementation and end-user support practices.
• Working knowledge of Windows Operating Systems and PC troubleshooting/repair.
• Demonstrate a proactive approach to continuous learning and professional growth within the Information Technology industry.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• troubleshooting and installing software/hardware software: 2 years (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person