IT & Systems Technician

Description:

Miami Children's Museum is looking for a hands-on IT & Systems Technician who thrives on solving problems, supporting users, and keeping critical systems running seamlessly.

You’ll be the go-to for day-to-day IT support, partnering with staff and external IT providers (MSP) to ensure everything, from laptops to network infrastructure, runs efficiently and securely. If you’re proactive, solutions-driven, and comfortable juggling priorities in a dynamic setting, this is your moment!

What You'll Do

• Serve as the first point of contact for all IT support needs, providing timely and effective solutions to staff
• Troubleshoot and resolve issues related to laptops, printers, phones, software, and network connectivity
• Support and maintain LAN/WAN, Wi-Fi, and cloud-based systems; escalate complex issues to external IT partners (MSP) as needed
• Manage user accounts, system access, onboarding, and offboarding across multiple platforms
• Assist with administration and support of internal systems, including CRM and communication tools
• Maintain and support end-user devices and on-site IT equipment, including network hardware and phone systems
• Partner with external vendors and IT providers to troubleshoot issues, coordinate upgrades, and implement solutions
• Support cybersecurity practices, including patching, endpoint protection, and access controls
• Assist with backups, disaster recovery processes, and maintaining accurate IT documentation
• Provide basic training and guidance to staff to improve overall technology use and efficiency

Requirements:

• Minimum of 3-5 years of hands-on IT support experience in a fast-paced, operational environment
• Relevant certifications preferred (CompTIA Network+, CompTIA A+, Google IT Support, Google Cloud Professional, Microsoft Certifications, etc.)
• Ability to work with minimal direct supervision and prioritize daily work for maximum institution effectiveness.
• Excellent oral and written communication skills.
• Schedule may include weekends based on operational needs; flexibility for occasional evenings and after-hours support is expected.

Join our team and power the technology behind a fast-paced, mission-driven museum environment!