IT Technical Support Manager

The Technical Support Manager is responsible for leading the IT support team, ensuring high-quality technical assistance, maintaining SLA compliance, improving service performance, and aligning support operations with business objectives.

Education

• Bachelor’s degree in Computer Science, Information Technology, or related field.

Experience

• 3–5+ years in IT Support.
• 2–4+ years in leadership/managerial role.
• Experience managing a team of 5+ members.
• Strong background in ITIL processes (preferred).

Technical Skills

• Windows Server & Client OS
• Active Directory
• Office 365 / Microsoft 365
• Networking fundamentals (TCP/IP, DNS, DHCP)
• ITSM tools (e.g., ServiceNow, Jira, ManageEngine)
• Basic cybersecurity awareness
• Hardware & software troubleshooting
• Backup & disaster recovery basics

Job Type: Full-time

Pay: From E£20,000.00 per month

Location:

• Cairo (Required)