IT Support Executive - POS Systems

We are looking for a proactive and technically sound IT Support Executive to provide Level 1 (L1) IT support to our clients, primarily focusing on POS software, hardware and ERP support. The role involves troubleshooting POS systems, configuring printers, installing software, and providing day-to-day IT assistance in a fast-paced FMCG/retail environment.

Key Responsibilities

• Provide L1 technical support for POS software and hardware issues.
• Troubleshoot POS terminals, peripherals, and retail systems.
• Able to setup and configure the ERP system for clients based on requirements.
• Configure and support POS printers (thermal, receipt, barcode printers).
• Perform software installation, configuration, and updates for POS applications.
• Diagnose and resolve basic network, system, and connectivity issues.
• Handle client queries and incidents via phone, email, or on-site support.
• Maintain incident logs, service reports, and documentation.
• Escalate unresolved issues to L2/L3 support teams when required.
• Support IT operations in retail outlets, warehouses, or client locations.
• Ensure minimal downtime of POS systems to support business operations.
• Coordinate with backend team for backlogs and any improvements of software.

Required Skills & Technical Knowledge

• Hands-on experience with POS software and hardware troubleshooting.
• Knowledge of POS printer configuration and maintenance.
• Knowledge of ERP Systems
• Basic understanding of Windows OS, system setup, and software installation.
• Familiarity with networking basics (LAN, TCP/IP, DHCP configuration, connectivity).
• Strong problem-solving and troubleshooting skills.
• Hardware repair hands-on experience. assembly /disassemble.
• Good communication and customer-handling abilities.
• Ability to work in shifts or provide on-site support if required.

Preferred Qualifications

• Experience in FMCG or Retail IT environment (highly preferred).
• Diploma / Bachelor’s degree in IT, Computer Science, or related field.
• Industry certification preferably CCNA, CompTIA A+.
• 2–4 years of experience in IT Support / IT Helpdesk / POS Support.
• Exposure to retail operations and field support is an advantage.

Job Types: Full-time, Permanent