IT Technical Support Specialist (Korean-Speaking)

Job Overview
As an IT Support Specialist, you will be the frontline hero in our technology landscape, ensuring that our systems run smoothly and efficiently. You will provide exceptional technical support to our users, troubleshoot software and hardware issues, and manage IT infrastructure to keep operations seamless. Your expertise in computer management and networking will empower our team to thrive in a tech-driven environment.

What you’ll do

• Deliver outstanding technical support to users via help desk channels, ensuring timely resolution of issues.
• Troubleshoot and resolve software and hardware problems across various operating systems, including Windows, macOS, and Linux.
• Manage computer networking tasks, including VPN setup and firewall configurations to maintain secure connections.
• Provide desktop support for both hardware and software inquiries, enhancing user experience.
• Utilize tools like BMC Remedy, ServiceNow, and Jira for ticket management and tracking resolutions.
• Assist in the maintenance of IT infrastructure, ensuring optimal performance of all systems.
• Communicate effectively with team members and users to understand their needs and provide solutions.

Basic qualifications

• seeking a Korean-speaking IT Technical Support Specialist to join our Plano, TX team. This position provides technical support to internal staff and coordinates with Korean and English-speaking teams across global offices. You’ll be responsible for troubleshooting IT issues, maintaining system functionality, and ensuring a smooth technology experience for all users.

Responsibilities

• Provide Tier 1 and Tier 2 IT support for hardware, software, and networking issues
• Communicate effectively in both Korean and English with internal users and vendors
• Manage and resolve support tickets via systems such as ServiceNow or Jira
• Configure and maintain user accounts, devices, and security permissions
• Support onboarding processes and IT setup for new employees
• Collaborate with global IT, infrastructure, and security teams to ensure system compliance and uptime
• Document procedures and solutions for recurring issues

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Fluent in Korean and English (written and verbal)
• 5+ years of IT support or helpdesk experience
• Strong knowledge of Windows OS, networking basics, and remote support tools
• Excellent problem-solving and communication skills

Preferred Skills

• Experience working in a global or Korean corporate environment
• Familiarity with Samsung systems or similar enterprise IT platforms
• Certifications such as CompTIA A+, Network+, or Microsoft Certified
• Experience with MDM solutions, VPNs, or Microsoft 365 administration

Job Types: Full-time, Contract

Pay: $48,000.00 - $51,000.00 per year

Work Location: In person