IT Technician

Provides excellent customer service through interactions with customers via telephone, e-mail, etc. providing technical support and problems solving abilities on a variety of technical and non-technical issues

Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management

Configuration and deployment of client’s equipment to perform business required functions such as file sharing, printing, email and internet usage

Have solid understanding client OS and application operations related to company services and deployment of such items

Active Directory functions such as: group creation and modification, user creation and modification and various permission related items.

Establish and maintain user accounts and passwords in accordance with company information security guidelines.

Manage enterprise software inventory system to track and distribute company approved software programs and updates.

Ability to work both independently and with a group efficiently to meet deadlines

Review and recommend modifications to helpdesk procedures with IT Managers

Self-motivated, detail-oriented and organized to meet 2s standards

Excellent communication, both oral and written, interpersonal, organization and presentation skills

Documents, tracks, and monitors the problem to ensure a timely resolution. Provide excellent case note documentation and ability to create numerous Knowledge Base articles

Abide by company Core Values and behave professionally, courteously, and respectfully in all situations

Perform other duties as assigned.