IT Technician

Senior IT Technician – MSSP (Onsite | Woodstock, GA | Hourly)
Company: Polar Nite – Managed Security Services Provider
Location: Woodstock, GA (Must live within 30 minutes)
Type: 1099 Contract, Onsite | Starting at $25/hour (Higher pay based on experience & talent)

About Us

Polar Nite is a fast-moving, security-focused MSSP serving medical, construction, and professional services clients across Georgia. We’re a lean, growing team that’s passionate about protecting our clients with cutting-edge tools, human-first support, and cloud-native solutions. We need someone who’s ready to take the lead on high-impact technical challenges while thriving in a flexible, fast-paced environment.

Performance & Visibility: We are a lean, elite team where every team member’s work is highly visible. We take ownership of results and don't hide behind tickets—there is a healthy pressure to perform here and deliver excellence for our clients.

What You’ll Do

• Own Tier 2/3 escalations across M365, networking, and endpoint environments
• Perform onsite support and project implementation across metro Atlanta.
• Troubleshoot and manage VPN configurations across Fortinet, UniFi, SonicWall, and Zyxel
• Deploy, maintain, and document firewalls and network infrastructure
• Support Microsoft 365, Entra ID (Azure AD), Conditional Access, Intune, and Autopilot
• Work closely with our help desk and backend engineers to close tickets and improve processes
• Jump between roles when needed — this is a small team and everyone wears a few hats
• Communicate clearly and confidently with end users, executives, and vendors
• Execute server replacements and network rack installations independently without onsite supervision.

What You Bring

• 3+ years in a Tier 2 MSP or MSSP role, ideally with client-facing work
• Native English Proficiency: Required for clear, high-pressure communication with our professional and medical clients.
• Strong understanding of VPNs and site-to-site tunnels across multiple vendors
• Hands-on experience with firewalls: UniFi Dream Machine Pro, FortiGate, SonicWall, Zyxel
• Excellent troubleshooting skills in Windows environments and Microsoft 365
• Familiarity with RMMs (NinjaOne a plus), ticketing (Freshdesk), and documentation (Hudu)
• Outstanding people skills — you listen well, explain clearly, and stay calm under pressure
• Willingness to take ownership, improve processes, and represent Polar Nite onsite
• Must live within 30 minutes of Woodstock, GA and have reliable transportation

Compensation

• Starting at $25/hour
• Higher rates available for candidates with advanced experience, certifications, or exceptional skill
• Opportunities for growth and increased responsibility as Polar Nite expands

Bonus Points

• HIPAA or cybersecurity awareness training/certification
• Familiarity with Huntress or other EDR/XDR platforms
• PowerShell scripting or Intune configuration experience
• Experience supporting VMware/Hyper-V.

When you apply, tell us the first “techy” thing you ever got excited about — could be a Tamagotchi, a Nintendo 64, a graphing calculator, your first dial-up modem, or that time you hacked your school’s Wi-Fi. We just want to know you read the whole post (and that you're one of us).

How to Apply

Send your resume and a brief intro to jobs@polarnite.com with the subject line IT Engineer – Polar Nite. Tell us why you’d be a great fit!

Job Type: Contract

Pay: From $25.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Flexible schedule

Experience:

• IT support: 3 years (Required)

Language:

• English (Required)

Ability to Commute:

• Woodstock, GA 30188 (Required)

Work Location: In person