IT Technician

About RRFB: Great Job! Great Benefits! Family Friendly work environment! Help your neighbors who are struggling! If this sounds like something you want, this job is for you!

• Excellent Benefits - medical, dental, vision, 403b (Most employees pay less than $60 per paycheck for medical coverage)
• Amazing Time-Off - 13 paid holidays each year + 15 PTO Days each year + 2 Personal Days each year
• Leave work every day knowing that you've helped your community

We will only consider resumes that show details about your work experience, not just employer and dates. We are also willing to train new employees.

Description

Title: IT Technician

FLSA Status: Exempt

Manager: Director of IT

Compensation: $45,760 annually

Position Overview

The IT Technician plays a pivotal role in ensuring the seamless operation of our IT infrastructure by providing essential technical support through the helpdesk, adeptly troubleshooting issues, and actively contributing to diverse IT projects.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Act as the initial point of contact for end-users, providing Level 1 support for helpdesk inquiries and escalating complex issues to higher-tier support when necessary.
• Assist in resolving user tickets efficiently, maintaining a high level of customer service and ensuring a positive user experience.
• Manage and create user accounts, group memberships, and organizational units within Active Directory/Azure and other company applications.
• Oversee the imaging process for new PCs, ensuring standardized configurations and software installations, while also conducting timely repairs and maintenance on malfunctioning PCs. Facilitate the seamless deployment of PCs, including setup and configuration.
• Conduct training for new users on system usage, including software applications, and security protocols.
• Execute the installation and configuration of diverse IT equipment, including hardware, networking devices, and cameras, in environments ranging from office spaces to warehouse facilities.
• Provide flexible and reliable support for various IT projects, offering assistance where needed to ensure successful planning, execution, and completion.
• Design, development, document, perform analysis, create, test or modify computer systems or programs, including prototypes, based on and related to user or system design specifications.
• Design, documentation, testing, creation or modification of computer programs related to machine operating systems.

Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• The primary work location includes a food storage warehouse with freezers and coolers, alongside a spacious office space.
• Candidates should be comfortable navigating and working in both warehouse and office environments, adapting to the varied conditions inherent in each setting.
• Additionally, there are two satellite locations where occasional travel may be required, necessitating flexibility and readiness to work in diverse physical environments

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• n/a

Travel Required

• n/a

Required Education, Licenses, Certifications, and Experience

• Demonstrate basic knowledge of IT systems, hardware, software, and networking protocols.
• Exhibit excellent troubleshooting and problem-solving skills to address diverse IT issues promptly.
• Possess effective communication and interpersonal skills to interact with end-users and team members.
• Display patience and empathy in addressing user concerns, ensuring a positive and supportive user experience.

Preferred Education, Licenses, Certifications, and Experience

• n/a

Work Authorization/Security Clearance Requirements

• Legally Authorized to work within the United States

Affirmative Action/EEO Statement

Roadrunner Food Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or veteran status.

E-Verify Statement

Roadrunner Food Bank participates in the E-Verify program.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This position description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give assignments.

This role description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties. All Key Result areas are essential job functions and requirements. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

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