IT Trainee (Tamheer Program)

About OSUS:

Our journey began in 2006 in the city of Riyadh, driven by an ambitious vision to lead the next generation of commercial, residential, and mixed-use real estate projects. Since then, we have continued to establish our presence as a developer redefining the concept of real estate development through projects rooted in integration, innovation, thoughtful design, and modern technological solutions that elevate the end-user experience, whether individuals or businesses. We believe that mixed-use developments represent the future of urban planning. Guided by this vision, we create projects that merge urban functions into a single space, reshaping daily life in a more efficient and flexible way. We design vibrant destinations where living and working intersect, and where commercial and entertainment facilities harmonize within an integrated environment, fulfilling individual aspirations and supporting the growth of modern communities. At OSUS, we continue to build on this approach, inspired by Saudi Arabia’s Vision 2030 and committed to developing real estate solutions that elevate the urban landscape, meet the ambitions of individuals and investors, and align with the evolving nature of cities and future lifestyles.

Job Summary:

Supports the Information Technology function through a structured on-the-job training period. The role provides hands-on exposure to IT service desk support, end-user troubleshooting, systems and access management, and basic infrastructure and security practices. Works under close supervision to learn OSUS IT processes, tools and controls while contributing to accurate and timely support and documentation.

Responsibilities are not limited to:

• Respond to IT support requests (tickets/calls) and provide first-level troubleshooting for hardware/software issues.
• Assist with user onboarding (account setup, email, access rights) and basic device configuration under supervision.
• Support office IT operations (printers, meeting rooms AV, connectivity) and escalate issues when needed.
• Provide user guidance and how-to support to ensure a positive service experience.
• Follow helpdesk procedures, document actions taken, and close tickets with clear notes.
• Assist in monitoring and basic administration of IT systems (e.g., AD, email, collaboration tools) as assigned.
• Support access management by creating/updating users, roles, and permissions in business systems under guidance.
• Support data entry and updates in IT systems, ensuring accuracy of records (e.g., user lists, asset register).
• Assist in maintaining IT asset inventory (devices, peripherals, licenses) and tracking assignments and returns.
• Prepare and update standard documentation (SOPs, user guides, checklists) and maintain version control.
• Support procurement/receiving activities for IT items (quotations, follow-ups, handover forms) under supervision.
• Assist with basic network troubleshooting (Wi-Fi/LAN) and coordinate with vendors/ISP as needed.
• Support endpoint patching/updates and monitor antivirus status as assigned.
• Participate in basic backup checks and file/server housekeeping under guidance.
• Promote security awareness by following OSUS policies (password, phishing) and reporting suspicious activities.
• Maintain confidentiality of information and handle user data responsibly.
• Comply with IT policies, standards, and change/request procedures.
• Collaborate with IT team and other departments to support projects and continuous improvements.
• Perform other IT-related tasks assigned by the line manager within the training scope.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field (recent graduate).
• Eligible for the Tamheer Program (registered with HRDF and not currently employed).
• Saudi national.
• Basic knowledge of Windows, Microsoft Office, and networking fundamentals; familiarity with ITSM/helpdesk tools is a plus.