ITIL / ITSM Instructor – Certified Trainer

We are looking for an experienced IT Service Management (ITSM) educator who can demystify the ITIL framework for adult learners. You will teach best practices for aligning IT services with business needs—covering the Service Value System (SVS) , the Four Dimensions Model , and the 34 ITIL practices .

If you have led ITIL foundation bootcamps, designed process workflows for a live organization, and can explain "Problem vs. Incident" in five different ways, we want you on our team.

Key Responsibilities

• Instruction: Deliver engaging training sessions (virtual or in-person) for ITIL 4 Foundation, and potentially intermediate levels (Create, Deliver & Support; Drive Stakeholder Value).
• Curriculum Design: Build slide decks, case studies, process flow exercises, and mock exams aligned with AXELOS/PeopleCert learning objectives.
• Real-World Application: Use real-world scenarios (e.g., a failed software deployment, a major incident) to illustrate CSI, Change Enablement, and Service Desk best practices.
• Assessment & Coaching: Grade assignments, run practice exams, provide remediation for students struggling with concepts like "Service Request Management vs. Incident Management."
• Process Mapping: Guide students through creating basic process workflows (Visio/Lucidchart) for Incident, Problem, Change, and Service Level Management.

Required Qualifications

• ITIL Certification: Active ITIL 4 Foundation required. ITIL 4 Managing Professional (MP) or Strategic Leader (SL) strongly preferred.
• Teaching Experience: Minimum 2 years of experience teaching ITIL/ITSM to professionals (corporate training, university, bootcamp, or adult education).
• Operational Knowledge: Familiarity with ITSM tools (ServiceNow, Jira Service Management, Freshservice, or Cherwell) to demonstrate real workflows.
• Exam Prep: Proven track record of helping students pass ITIL 4 Foundation certification exams.

Preferred Qualifications

• ITIL 4 Foundation Accredited Trainer status (PeopleCert).
• Prior experience in an IT Service Desk, NOC, or IT Manager role before becoming a teacher.
• Comfortable teaching DevOps, Agile Service Management , or SIAM (Service Integration and Management) as complementary topics.
• Experience with virtual whiteboarding (Miro, Mural) and interactive polling (Mentimeter, Kahoot).