ITIL Specialist: SLA & Service Improvement Expert

A leading recruitment firm is seeking an ITIL Specialist in Dubai to enhance IT service management aligned with business goals. You will implement ITIL practices, manage service-level agreements, and promote continual service improvement. The ideal candidate holds a relevant Bachelor's degree and an ITIL certification, with at least 3 years of experience in ITIL roles. Strong analytical and communication skills are vital. This is a full-time opportunity in a dynamic team focused on operational efficiency.