IT/Salesforce Infrastructure Specialist

Responsibilities

Salesforce & CRM Infrastructure

Administer and maintain Salesforce platform integrations, including user access, permissions, workflows, and custom objects.

Support troubleshooting and optimization of Salesforce and AvSight-related issues (experience with AvSight is preferred but not required).

Collaborate with internal stakeholders to scope and implement new Salesforce features or enhancements.

IT Systems & Network Support

Provide Tier 1 and Tier 2 support for hardware, desktop systems, printers, network, and software issues across offices and remote users.

Configure and maintain network infrastructure (Wi-Fi, firewalls, VPNs, routers) for high availability.

Use remote assist technologies to troubleshoot and support staff in different global locations.

Perform system diagnostics and routine maintenance to ensure infrastructure stability.

Process, Security & Documentation

Ensure compliance with IT security protocols, backup procedures, and data integrity policies.

Maintain technical documentation, SOPs, and user guides for recurring issues and onboarding.

Identify areas for process automation or system improvement.

Collaboration & Communication

Work closely with the global IT team to resolve escalated issues and provide after-hours coverage for U.S. operations.

Support Dubai-based staff and troubleshoot across various platforms, ensuring excellent internal customer service.

Communicate effectively in English with both technical and non-technical users.