ITSM Engineer

You will leverage your knowledge of ITIL practices to enhance service efficiencies, manage service requests, and drive continuous service improvement initiatives. Collaboration will be key as you work alongside various IT teams to identify and implement best practices that enhance the overall service experience.

Key Responsibilities

• Implement, manage, and optimize ITSM processes including incident, problem, change, and service request management.
• Collaborate with IT teams to ensure smooth integration of IT services aligned with business objectives.
• Analyze service performance metrics to identify trends and areas for improvement.
• Provide training and support for IT staff and stakeholders on ITSM tools and best practices.
• Document and maintain ITSM processes, workflows, and policies.
• Contribute to the development of an ITSM strategy to enhance service delivery across the organization.