Jewellery Order & Logistics Coordinator

Job Title: Operations Executive
Location: Dadar, Mumbai
Company: Cubix Digital Solutions

About the Company:
Cubix Digital Solutions is a fast-growing back-office and operations partner for Apex Jewellers Limited, a UK- and Ireland-based jewellery group that operates three leading retail brands – Diamond Heaven, Shining Diamonds, and Diamond Quarter – with 15 retail stores, 3 websites, and a total team of over 100 professionals across the UK, Ireland, and India.

With offices in Mumbai and Hyderabad, Cubix supports end-to-end operations including order management, supplier coordination, logistics, and customer support for Apex Jewellers.

Position Overview:
We are looking for a driven and detail-oriented Operations Executive to join our Mumbai team. This is a hands-on, multi-functional role that supports our UK & Ireland teams by managing jewellery orders, coordinating with suppliers, and ensuring smooth daily operations from our India office.

Key Responsibilities:

• Handle and process jewellery orders placed by the UK & Ireland teams
• Assign orders to suppliers and follow up regularly for production and delivery timelines
• Liaise with suppliers for updates, clarifications, and issue resolution
• Coordinate with sales team members to gather missing order details and provide status updates
• Print jewellery certificates and prepare necessary export documentation
• Maintain internal systems and dashboards for accurate order tracking
• Support export and logistics coordination
• Contribute to process improvement and team efficiency initiatives
• Take ownership of daily tasks and collaborate closely with team members in India and overseas
• Handle additional administrative or operational tasks as required

Requirements:

• Strong communication skills in English (written and verbal)
• Good computer proficiency, including Excel and document handling
• Experience with ERP systems or order management software is a plus
• Prior experience in operations, supply chain, or administrative roles preferred
• Well-organized, proactive, and capable of managing multiple tasks simultaneously
• Jewellery industry experience is an added advantage but not mandatory

Work Schedule:

• Monday to Friday: 12:00 PM to 8:30 PM (on-site at Dadar office)
• Saturday: Work from home

Job Type: Full-time

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Work Location: In person