Job Opening | Patient Appointment Coordinator

We are hiring a professional, empathetic, and well-spoken Patient Appointment Coordinator to join our team at Inum, supporting our UK-based child company Harley Mind Care — a leading mental health and psychiatry clinic based in the United Kingdom.

If you are someone who communicates confidently in English, genuinely enjoys helping people, and thrives in a structured and professional environment — this role is for you.

About Harley Mind Care
Harley Mind Care is a UK-based private psychiatry and mental health clinic dedicated to empowering minds and transforming lives. We provide specialist mental health assessments and treatments including ADHD diagnosis, therapy, and psychiatric care. As part of our growing team, you will play a key role in ensuring that every patient has a smooth, supportive experience from the very first call.

What You Will Be Doing

• Handling inbound and outbound calls with patients in a professional and empathetic manner
• Booking and confirming patient appointments with the clinical team
• Managing and maintaining appointment schedules for doctors and specialists
• Following up with patients regarding their bookings, documents, and queries
• Maintaining accurate patient records and documentation
• Coordinating between patients and the medical team to ensure seamless scheduling
• Managing cancellations, reschedules, and waiting lists efficiently
• Responding to patient enquiries via phone and email professionally

What We Are Looking For

• Excellent spoken English is a must — you will be speaking directly with UK-based patients daily
• A warm, patient, and professional telephone manner
• Strong organisational skills with the ability to manage multiple schedules
• Prior experience in a receptionist, coordinator, or customer service role is preferred
• Experience in a healthcare or clinic environment is a plus but not essential
• Proficient in MS Office and comfortable using booking/scheduling software
• Reliable, punctual, and a strong team player
• Ability to handle sensitive patient information with full confidentiality and care

Working Hours Monday to Saturday | 1:00 PM – 10:00 PM PKT (Aligned with UK business hours)

Location Office Based — Gulberg 3, Lahore (Remote work is not available for this position)

Salary PKR 40,000 – PKR 80,000 per month (Based on experience and interview performance)

What We Offer

• Exposure to working with a professional UK healthcare brand
• A structured and supportive office environment
• Career growth opportunities within a growing international company
• Hands-on experience in the UK healthcare and mental health sector

How to Apply Send your updated CV to chris.s@fullduplex.co.uk

Pay: Rs30,000.00 - Rs80,000.00 per month

Work Location: In person