Receptionist (Hotel Industry)

Job Title: Receptionist (Hotel Industry)

Industry: Hotel

Location: Johar Town, Lahore

Job Type: Full-Time | Onsite

Timings: 10:00 AM – 6:00 PM

Working Days: Monday to Saturday

Job Summary:

We are looking for a well-presented and customer-oriented Receptionist with prior experience in the hotel industry. The ideal candidate will be responsible for managing front desk operations, ensuring a smooth guest experience, and maintaining high service standards.

Key Responsibilities:

• Welcome guests and manage check-in/check-out procedures
• Handle reservations, bookings, and guest inquiries
• Answer and direct phone calls and emails professionally
• Maintain guest records and update booking systems
• Coordinate with housekeeping and other departments
• Resolve guest complaints promptly and professionally
• Ensure reception area is organized and presentable at all times

Requirements:

• 1–2 years of experience as a receptionist in the hotel industry (mandatory).
• Strong communication and customer service skills
• Professional appearance and positive attitude
• Familiarity with hotel management or booking systems is preferred
• Basic knowledge of MS Office
• Ability to work in a fast-paced environment

Note (From client): He or she must have marketing experience and customers orientation etc.

Work Location: In person