ROLES & RESPONSIBILITIES
-
Maintain client master log(summary of client’s with details like Initial Certification Audit date, Surveillance Audit due date and Re-Certification Audit due date) based on the Audits conducted and any new client’s certified during the month, which helps in easy tracking of upcoming Surveillance and Re-Certification audits.
-
Prepare audit file for all auditors for different client audits
- Prepare draft copies of ISO Certificate after getting ICC approval and forward the same for client’s approval.
-
Prepare the original ISO Certificate after client’s approval.
-
Respond to client’s calls, letters, faxes and queries.
-
Follow up of all CER Invoices as per the outstanding list of invoices provided by accounts department.
- Email/fax customer satisfaction survey forms and following up for their feedback.
-
Prepare Invoices for Certification, Re-Certification and Surveillance Audits, and for all Training courses.
-
Send the audit files to auditors.
-
Maintaining of the all the required documents in the respective client files.
-
Knowledge of generic certification processes for different products in MS.
-
Knowledge of applicable accreditation scheme rules.
-
To comply with all the QHSSE rules/regulations of BV as applicable.
DESIRED QUALIFICATION & EXPERIENCE
-
Graduate Arts/ Commerce/ Science /Finance
-
Minimum 1 Yr relevant experience
DESIRED SKILLS
-
Good organizational skills
-
Effective documentation and communication skills
-
Interpersonal skills and connect people
-
Computer skills
-
Good English skills