Jr. Level 2 Help Desk (In-Person Interview)

Greetings from Sligo Software Solutions, Inc. !!

This is Madhava from SLIGO. We have an urgent requirement for Jr. Level 2 Help Desk (In-Person Interview) position with our client.

Title : Jr. Level 2 Help Desk (In-Person Interview)

Location : Albany, New York

Duration : 24 Months

Client : NY State - Department of Health

Job ID: SLG - 26 - 11807

Respond by: 03/18/26 5:00 PM

Greetings from Sligo Software Solutions, Inc. !!

SLIGO is a Software Development & IT Consulting company. We have around 100+ IT associates working with our esteemed clients across several domains such as IT, Banking, Healthcare, and Government.

We have an urgent requirement for Jr. Level 2 Help Desk (In-Person Interview) position with our client.

Role: Jr. Level 2 Help Desk (In-Person Interview)

Location: Albany, New York

Duration: 24 Months

• In-Person Interview****
  
  

Description

Desktop support position that will respond to all service requests and document the details of a user request or issue.

Duties

• Respond to all service requests.
• Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents.
• Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
• Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
• Installation of desktop hardware/ peripherals and printers.
• Lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture.
• Installation of individual software packages, as needed for all users.
  
  

Mandatory Requirements

• Experience (5+ Years)
• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
  
  

Requirements

• This is an 100% Onsite.
• 24 months experience managing support requests on a level 2 help desk, Hands on and End user oriented support.
• 24 months experience resolving hardware and software issues and troubleshooting Window 11.
• 24 Months experience with the installation and support of O365 and Outlook in an enterprise environment.
• 24 months experience using Lansweeper, Remote desktop and Active Directory, all three are required.
• 24 months experience using ITSM service desks & ticketing systems.
• 24 months experience configuring and installing windows-based hardware, peripherals, network printers and thin clients.
• 24 months experience imaging computers.
• 24 months experience supporting RSA Console.
• 24 months experience utilizing Vmware / Omnissa to support virtual desktops.
• 24 months support & understanding of common mobile device issue.
• Résumé
• Copy of Candidate Identification (i.e., Driver’s License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)
  
  

Thanks & Regards

N Madhava Krishna

Sr Recruiter

Sligo Software Solutions Inc.

madhava.naini@sligosoft.com

www.sligosoft.com

Direct: (518) 889-4401