Junior Account Manager

Job Summary

The Junior Account Manager will be responsible for managing and growing a portfolio of merchants by building strong relationships, conducting regular market visits, and ensuring business growth through cross-selling and up-selling Paymob’s products and services.

Responsibilities

• Conduct regular market and merchant visits to maintain strong relationships and ensure client satisfaction.
• Identify cross-selling and up-selling opportunities to increase merchant engagement and transaction volume.
• Act as the main point of contact for assigned merchants, handling inquiries and resolving issues promptly.
• Monitor merchants’ performance and provide regular updates to the line manager.
• Support the onboarding process of new merchants and ensure smooth activation.
• Collaborate with internal teams (Sales, Operations, and Support) to ensure service excellence.
• Stay up to date with Paymob’s products and market trends to provide merchants with relevant solutions.
• Prepare and share regular reports on account activities, performance, and potential growth areas.
  
  

Requirements

• Bachelor’s degree in Business Administration, Commerce, Marketing, or a related field.
• 0–2 years of experience in account management, sales, or customer relations (preferably in fintech, banking, or FMCG).
• Strong communication and relationship-building skills.
• Good analytical and problem-solving abilities.
• Self-motivated, with a proactive approach and attention to detail.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
  
  

Benefits

• What We Offer:
• At Paymob, we believe our people are our greatest investment — and we make sure they feel it every day.
• Here’s what you can look forward to:
• ✨ Comprehensive Medical & Social Insurance – because your health and security matter.
• 💰 Competitive Compensation Package – performance-based incentives that reward your success.
• 📈 Career Growth Opportunities – we grow together, with clear paths for development.
• 🎓 Learning & Development Programs – access to training, mentorship, and workshops.
• 🤝 Supportive Work Culture – a collaborative team that empowers innovation and ownership.
• 🎉 Engaging Employee Events – because work should be fun too!