Junior Atlassian Administrator

Description of Duties:

• The Junior Atlassian Administrator supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will:
• Support our lead administrator in managing our Atlassian applications (Jira, Confluence, Jira Align) in IL5 and IL6 environments.
• Learn to handle the day-to-day operational tasks essential to our mission's success.
• Assist with user account management, perform routine system checks, apply patches and updates under supervision, and help resolve user-reported issues.
• Assist in the day-to-day administration of Jira, Confluence, and Jira Align, including back-end support tasks, basic configuration, and user account creation under the guidance of the lead administrator.
• Serve as a key support contact for users and team members, helping to troubleshoot issues and gather information for the lead administrator.
• Help prepare and track Remedy-based Change Requests for application updates, installations, and other modifications as part of the change management process.
• Support the lead administrator in performing routine application updates, security patching, and STIG updates to ensure system compliance and health.
• Collaborate with team members to resolve user support tickets and assist in gathering information from customers and system owners for minor requirement updates.

The successful candidate will:

• Have a methodical approach to problem-solving and a keen eye for detail.

Basic Requirements:

• Must have 6, or more, months of systems administration experience
• Must have a current DoD 8570 Level II Certification such as CompTIA Security+ CE or higher
• Must have an active DoD Secret Security Clearance

Desired Requirements:

• Have experience with Atlassian tools (Jira, Confluence) or other ticket-tracking systems is a significant plus.
• Have a basic understanding of IT concepts, such as system patching, user permissions, and application configuration.
• Have experience in a customer-facing or user support role.
• Have a basic familiarity with cloud environments like Microsoft Azure is beneficial but not required.

Job Type: Full-time

Pay: $72,000.00 - $97,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person