Junior IT Specialist

Overview
We are seeking a dedicated and knowledgeable IT Support Specialist to join our team. This role is essential in providing technical support and ensuring the smooth operation of our IT infrastructure. The ideal candidate will have a strong background in desktop support, computer networking, and excellent communication skills. You will be responsible for assisting users with various technical issues, maintaining hardware and software systems, and contributing to the overall efficiency of our IT operations.

Duties

• Provide desktop support for both Windows and Mac OS environments, troubleshooting hardware and software issues.
• Assist users with VPN connectivity and ensure secure remote access to company resources.
• Manage computer networking tasks including LAN setup and maintenance.
• Conduct regular maintenance on IT infrastructure to ensure optimal performance.
• Install, configure, and update software applications as needed.
• Document technical procedures and user guides for future reference.
• Communicate effectively with team members and end-users to resolve issues promptly.
• Collaborate with other IT staff to enhance overall system performance and user experience.

Skills

• Proficient in desktop support for Windows and Mac OS systems.
• Strong understanding of computer networking concepts, including LAN configurations.
• Excellent communication skills, both verbal and written, to assist users effectively.
• Experience with computer management tools and practices.
• Familiarity with VPN technologies and remote access solutions.
• Ability to troubleshoot hardware issues efficiently.
• Knowledge of IT infrastructure components and their maintenance.

Join us as an IT Support Specialist where you can make a significant impact by ensuring our technology runs smoothly and efficiently!

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Life insurance
• Paid time off
• Professional development assistance
• Referral program

Experience:

• Customer service: 1 year (Required)

Work Location: Hybrid remote in Corozal, PR 00783