Junior Payments Specialist (PSP focused)

• Payment Partner Support
• Support the onboarding process of Payment Service Providers (PSPs), EMIs, and banking partners.
• Coordinate with internal teams (Compliance, Legal, Finance) to gather required documentation.
• Maintain and update records of PSPs, ensuring accurate data management.
• Assist in monitoring vendor performance and preparing payment-related reports for management review.
• Assist in lead management by tracking potential PSP opportunities and updating the database.
• Assist in daily payment operations, ensuring smooth and efficient workflow.
• Support data management initiatives related to payment transactions and vendor details.
• Be the initial contact for payment partners via chats and email, assisting in troubleshooting and resolving operational matters.

Compliance & Documentation

• Ensure PSP documentation is up-to-date and aligned with internal compliance requirements.
• Help maintain logs of contracts, agreements, and vendor correspondence.

Internal Support & Coordination

• Work with customer support teams to help resolve basic payment-related inquiries.
• Escalate and resolve payment issues within defined turnaround times.
• Provide administrative and operational support to the Payments Manager and senior team members.
• Coordinate across departments to ensure smooth payment operations and timely issue resolution.