Junior Support Engineer

Job Role: Junior Support Engineer

Experience: 1 to 2yrs

Shift Flexibility: Required (Weekends, rotational shifts, and extended hours)

Location: Bangalore

Role Overview:

We are seeking a motivated Junior Support Engineer to join our Telecom BSS team. This role offers an excellent opportunity for freshers and early-career professionals to gain hands-on experience in supporting key BSS applications such as Mediation, Provisioning, Charging Systems, and Data Warehousing.

Key Responsibilities:

• Assist in L1/L2 support activities for core BSS applications.
• Monitor systems and handle routine support tickets under senior team guidance.
• Learn and utilize Java-based tools and support scripts (Shell/Perl).
• Escalate complex issues appropriately, ensuring SLA compliance.
• Document issue resolutions and contribute to the internal knowledge base.

Technical Skills:

• Basic knowledge of Java, SQL, OOPs concepts, JSON, XML/XSD.
• Exposure to REST/SOAP APIs.
• Familiarity with basic troubleshooting tools like WinSCP, SFTP, and Wireshark.
• Foundational understanding of JSON-based or relational databases.
• Awareness of cloud environments and virtual machines is an added advantage.

Soft Skills:

• Quick learner with adaptability to new tools and environments.
• Strong communication and interpersonal abilities.
• Positive attitude with a collaborative, team-oriented approach.
• Eagerness to grow and build a career in the Telecom BSS domain.

Industry

• Information Technology & Services

Employment Type

Full-time

Edit job description

Job Type: Full-time

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person