Junior Technical Support Specialist

MediaCast is seeking a  Junior Technical Support Specialist  to join our After Sales Technical Department in Istanbul. This is a hands-on role suited for individuals passionate about technology, electronics, and AV systems, eager to grow their skills in a fast-paced and innovative environment.

Key Responsibilities:

• Provide first-line technical support to customers via email, phone, or in person for a wide range of professional audio, video, and IT products
• Diagnose and troubleshoot hardware and software issues on-site or through remote access
• Perform repairs, part replacements, firmware upgrades, and detailed inspections for returned or defective units
• Conduct product testing, calibration, and validation to ensure functionality before and after repairs
• Handle RMA coordination and communication with international vendors and manufacturers
• Maintain and organize service tools, spare parts inventory, and workshop cleanliness
• Support logistics team by checking inbound and outbound products for DOA and quality issues
• Document all support interactions, repair activities, and product history using internal tracking systems
• Assist in creating and updating technical documentation, repair guides, and service manuals
• Collaborate with product and pre-sales teams for advanced troubleshooting cases
• Support internal demo units and showroom maintenance by ensuring devices are always operational
• Participate in internal training sessions and technical certifications to stay updated on latest technologies
• Attend technical webinars or training sessions from manufacturers when required
  

Qualifications:

• Degree or diploma in Electronics, IT, Computer Engineering, or a related field
• Basic hands-on experience (internship or 1–2 years) in electronics or technical support
• Familiarity with professional AV/video products is a strong advantage
• Basic networking and computer troubleshooting skills
• Proficiency with Windows and macOS systems
• Strong communication and problem-solving abilities
• Ability to work independently and collaboratively
• Eagerness to learn and grow within a technical environment
• Strong proficiency in English , both written and spoken