Junior Technical Writer

• Draft, monitor, and evaluate technical and training content, ensuring comments and questions are addressed and content is updated accordingly.
  
• Leverage AI tools to facilitate our stakeholders’ capability to self-serve in regards to queries and simple content generation based on the material and structure we build into our systems.
• Utilize in-product guidance tools to provide “just in time” support exactly when and where our customers need it.
• Edit submitted content for clarity and style, ensuring information is technically accurate.
• Stay current on any product updates and issues that may require knowledge solutions.
• Work closely with other departments such as product development to improve integration and facilitate the seamless exchange of information.
• Promote knowledge sharing of the organization's information and experience both inside and outside the organization.

• Bachelor Degree in Technical Writing or equivalent work experience.
• Knowledge with building and managing relationships with project managers and subject matter experts.
• Familiar with in-product guidance tools like WalkMe.
  
• Experience writing technical training material.
• Experience writing for the web.
• Familiar with editing SME submitted content for clarity and style.
• Familiar in content organization for both workflow and ease of search.
• Experience following corporate style guides.
  
• Experience with DITA and Heretto is a plus

• Experience with Source Control Applications (e.g. TFS).
• Experience with Madcap Flare and Capture preferred.
• Experience with other content authoring tools (e.g. FrameMaker, RoboHelp, MS Word, InDesign, XHTML, CSS) and image capture tools (e.g. SnagIt, Photoshop) acceptable.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.