Key Account Analyst

Job Summary:

The Key Account Analyst supports Certified’s partnership with Key Accounts by providing data analysis, order management, and customer service. This role works closely with the Key Account Manager to ensure accurate and timely execution of programs, reporting, and customer commitments. Responsibilities include maintaining portals and pricing masters, managing order flow, tracking shipments, documenting communications, and delivering sales insights that help leadership and the Account Manager make informed decisions.

Key Responsibilities

· Provide account support to the Key Account Manager, ensuring all orders, pricing, and commitments are accurate and up to date.

· Act as a point of contact for day-to-day customer inquiries, ensuring timely and professional communication.

· Process and manage key account orders, including acknowledgments, changes, tracking, credits, and claims resolution.

· Review weekly product availability and allocate inventory by rack, coordinating with production and logistics to ensure timely and accurate order fulfillment.

· Maintain and update customer portals, pricing masters, commitments, and weekly availability reports.

· Communicate program details between production, sales, and customer service teams to confirm commitments and execution.

· Maintain accurate records of communications, orders, and adjustments.

· Build rapport with buyers, replenishment teams, and logistics coordinators to strengthen account relationships.

· Manage EDI transactions and resolve claims through customer systems (e.g., True Commerce, Retail Link).

· Develop dashboards and reports to monitor sales performance and program effectiveness.

· Serve as backup support for other customer service functions as needed.

Qualifications

· 2–4 years of experience in sales analysis, account support, or customer service (retail or wholesale preferred).

· Strong data analysis and forecasting skills with advanced proficiency in Microsoft Excel (pivot tables, formulas, VLOOKUPs, data modeling).

· Experience with ERP/CRM systems, customer portals, and EDI platforms (True Commerce, Retail Link, etc.) preferred.

· Excellent communication skills (verbal, written, and listening) with the ability to present information clearly.

· Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

· Strong problem-solving skills with the ability to resolve customer issues quickly and professionally.

· Team player with a proactive, solutions-focused attitude.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person