Key Account Manager

Lead, develop and manage key accounts in the country/cluster to optimize sales and revenue opportunities across Galderma portfolio, build long-term partnerships with customers and create cross-functional harmony across divisions on account level.

Duties & Responsibilities

• Develop and continuously improve strategic business relationships with Accounts/Key Accounts to contribute to company vision and enhance sales & profitability across portfolio.

• Achieve and exceed assigned business goals, sales targets and KPIs.

• Build & drive the implementation of joint business plans with Key accounts.

• Build internal collaboration across Account team, Business managers and Enabling functions (training, marketing, finance, supply chain etc.) to drive implementation of strategic account plans

• Maintain continuous engagement with accounts/key accounts enabling the execution of planned strategies to develop mutual profitable business & gather information for future business initiatives.

• Gather business intelligence, monitor competitor activity and build revised action plans for improved performance across accounts of responsibility.

• Analyze performance and efficiency of assigned accounts by continuously reviewing and reporting on sales performance, market trends and forecasts.

• Works in Tier 1 & 2 accounts to build long-term partnerships with the customers

• Builds patient journey and identifies leakage points to serve as a partner to the account

• Builds stakeholder mapping and engages with decision makers & influencers within the account

• Builds a clear strategy & action plan together with external & internal stakeholders

• Drives the plan and pulls internal resources accordingly to drive account growth

• Manages cross-functional team to act as 1 Galderma team towards the customer

• Comply with all regulations & internal Galderma policies regarding interactions with healthcare professionals.

• Adhere to related laws, regulations, Galderma Code of Ethics, and any other applicable Codes and SOPs.

• Ensure compliance to Galderma policies and procedures

• Ensures excellent medical knowledge related to his/her disease area and product.

• Consistently have an integrated dermatology strategy mindset and utilize in day to day roles & responsibilities in current role.