Key Account Manager

Overview

We're Hiring: Key Account Manager - O&M (Water & Wastewater)

Company: WETICO

WETICO is looking for an experienced Key Account Manager to join our Sales team and drive business growth in the water and wastewater treatment sector, with a strong focus on Operations & Maintenance (O&M) contracts.

Role Purpose

The Key Account Manager will be responsible for developing new customers, managing key O&M accounts, and achieving sales targets while maintaining long-term client relationships aligned with WETICO's vision and values.

Responsibilities

• Sales & Business Development (60%)
  • Identify and develop O&M opportunities for water & wastewater treatment plants
  • Prepare and negotiate O&M proposals (manpower, spare parts, chemicals, SLAs, KPIs)
  • Support pricing, costing, and long-term contract negotiations
  • Prepare sales bids, technical proposals, and quotations
  • Meet sales targets and manage customer payments
  • Support marketing activities (events, conferences, trade shows)
• Relationship Management (20%)
  • Maintain long-term relationships with O&M clients
  • Act as the commercial focal point between customers and O&M teams
  • Conduct customer performance reviews
  • Identify upselling and cross-selling opportunities
• Customer Service (20%)
  • Support customers during O&M execution
  • Handle commercial and contractual issues
  • Assist with change orders and claims
  • Provide pre-sales and after-sales technical support

Requirements

• Education
  • Bachelor's Degree in Engineering (Mechanical / Chemical or equivalent)
• Experience
  • 2-3 years of sales experience in water/wastewater or similar industry
  • Strong knowledge of O&M operations and technical products
• Skills
  • Excellent communication in Arabic & English
  • Strong negotiation and relationship management skills
  • Proficient in MS Office and ERP systems
  • Commercial and technical sales acumen