Key Account Manager

The Key Account Manager (KAM) will be responsible for managing and growing relationships with key B2B travel partners such as travel agents, corporates, and distributors. The role focuses on driving revenue, increasing product adoption (Air, Hotels, Holidays, etc.), ensuring partner satisfaction, and achieving business growth through strategic account management.

Manage a portfolio of key B2B travel partners and ensure strong long-term relationships

Act as the primary point of contact for assigned accounts

Conduct regular meetings, business reviews, and performance discussions with partners

Understand partner business models and align TripJack solutions accordingly

Drive booking volume and revenue growth from existing accounts

Identify upselling and cross-selling opportunities across TripJack products

Achieve monthly and quarterly sales targets

Execute growth plans for high-potential and underperforming accounts

Onboard new B2B agents and corporates in the assigned territory (if applicable)

Educate partners on TripJack’s technology, features, and offerings

Promote new products, deals, and campaigns

Coordinate with internal teams (Air Ops, Hotels, Finance, Tech, Support) for issue resolution

Handle escalations related to bookings, payments, refunds, and service disruptions

Ensure smooth onboarding, training, and activation of partners

Track partner performance, booking trends, and revenue metrics

Share market insights, competitor intelligence, and feedback with management

Prepare MIS reports, forecasts, and account performance dashboards

Strong understanding of B2B travel sales and distribution

Excellent relationship management and negotiation skills

Good knowledge of air ticketing, hotels, and travel products

Strong communication and presentation skills

Analytical mindset with ability to track numbers and performance

Problem-solving and escalation-handling ability

Comfortable with targets, field sales, and account ownership

2–6 years of experience in B2B Travel Sales / Account Management

Experience working with travel agencies, OTAs, or travel tech platforms preferred

Knowledge of GDS, airline fares, and travel operations is an advantage

Willingness to travel within the assigned market