Key Account Manager

We’re looking for a Strategic Account Manager to manage and grow key partner accounts. You’ll own relationships, improve partner performance using data, handle escalations, and work cross-functionally to drive revenue and retention.

Requirements

• Own day-to-day and strategic management of assigned partner accounts
• Build strong relationships with partner stakeholders
• Run weekly performance reviews and drive improvement actions
• Track sales performance and identify growth/upsell opportunities
• Coordinate with internal teams (Ops, Marketing, Sales, Tech) to resolve issues
• Manage escalations, refunds, and partner operational challenges
• Use performance data to recommend improvements (menus, availability, execution)
• Maintain CRM hygiene: notes, follow-ups, and reporting
• Proactively identify process improvements and implement better workflows

Specifications

• 2+ years in account management/customer success / partnerships
• Strong stakeholder management and communication skills
• Strong Excel/Sheets + comfort with dashboards and KPIs
• Experience with CRM tools
• Commercial mindset with negotiation and problem-solving ability
• Food delivery / hospitality / marketplaces experience is a plus

Job Type: Full-time

Pay: Rs80,000.00 - Rs120,000.00 per month

Work Location: In person