Key Account Manager

zenda is looking for a UAE-based Client Success Manager / Key Accounts Manager to own the end-to-end experience for our strategic school accounts. This role is perfect for mid-level SaaS or EdTech professionals who enjoy client management, onboarding, implementation, and driving adoption.

As the face of zenda for key clients, you’ll manage onboarding, training, adoption, retention, and account growth, while analyzing account data to identify opportunities and ensure client success. This role requires ownership, problem-solving, and a data-driven mindset.

Location: United Arab Emirates (Dubai, Abu Dhabi, Sharjah, etc.)

Experience: 5–9 years

Industry: SaaS / EdTech / Technology

What you’ll do

• Own end-to-end client relationships including onboarding, implementation, training, adoption, and retention
• Act as the primary point of contact for key accounts and build trust with school leadership
• Serve as a strategic advisor, guiding clients to maximize platform value
• Resolve client issues proactively and collaborate internally to ensure smooth operations
• Analyze customer success metrics and account data to identify risks and opportunities
• Conduct on-site client visits and regular relationship meetings
• Contribute feedback to improve zenda’s platform, processes, and client strategies

What we’re looking for

• 5–9 years in client-facing roles, client success, or key account management
• Experience with SaaS platforms, EdTech, or technology implementations
• Strong analytical and data-driven mindset
• Excellent verbal and written communication skills
• High ownership, accountability, and ability to multitask
• UAE-based candidates only, with relevant UAE client management experience

Why zenda?

• Work with leading schools across the UAE to improve outcomes using our SaaS platform
• Take full ownership of strategic accounts and see direct impact from your work
• Collaborate with a dynamic, high-performing team
• Opportunities for on-ground client visits and strategic influence
• Chance to go global as zenda expands its reach worldwide
• Learn and grow in SaaS, EdTech, and strategic client management

This role is perfect for hands-on professionals who love problem-solving, client engagement, and making measurable impact while growing their career in SaaS and EdTech.