Key Account Manager

Summary: We are seeking a strategic and client-focused Key Account Manager to oversee and grow relationships with our most valuable clients. This role is responsible for understanding client needs, delivering tailored solutions, and driving long-term business success through exceptional service and account management.

Responsibilities:

• Responsible for attaining or exceeding the annual sales budget for the assigned customers.
• Serve as the primary point of contact for assigned key accounts
• Develop deep understanding of client business goals, challenges, and industry trends
• Build and maintain strong, long-term relationships with decision-makers and stakeholders
• Identify opportunities to upsell, cross-sell, and expand account value
• Collaborate with internal teams (e.g., marketing, product, operations) to deliver customized solutions
• Monitor account performance, track KPIs, and prepare regular reports
• Resolve issues promptly and ensure client satisfaction
• Responsible for inventory forecasts, sales administration of new items, resolving customer supply emergencies and everyday needs.
• Negotiate contracts, renewals, and pricing agreements
• Maintains a pricing and margin structure that is consistent with Company guidelines and achieves or exceeds companies goals
• Stay informed about competitors and market dynamics
• Responsible for attaining or exceeding the annual sales budget for the assigned customers.
• Presents products to the customer using a professional, business plan approach. This includes written proposals, product specifications and product demonstrations.
• Facilitates orders via PS or EDI. Manages order-processing issues such as designated order cut-off times, shipping addresses, delivery minimums, etc.
• Facilitates collection of customer payments. Communicates and updates all customers on compliance of credit terms.
• Travels as required by the needs of the customer, within company and budget guidelines. Coordinates all activities required with travel (samples, Technical Service, etc) to minimize costs.
• Continually develops knowledge of and representation of the Company's products, services, and policies, including company sponsored training as assigned.

Skills & Qualifications:

• Bachelor’s degree in business, Marketing, or related field
• Proven experience in account management, sales, or client services (typically 3–5 years)
• Strong communication, negotiation, and interpersonal skills
• Ability to manage multiple accounts and prioritize effectively

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Cumming, GA 30041