Key Account Manager - B2G

Job Summary:

We are seeking a highly motivated and results-driven Key Account Manager to lead strategic relationships with key government entities. The successful candidate will be responsible for driving business growth by identifying opportunities, converting them into actionable projects, and ensuring exceptional client satisfaction. This role requires a deep understanding of government operations, digital transformation initiatives, and prior experience in technology companies serving the public sector.

Key Responsibilities:

• Establish and maintain trusted, long-term relationships with senior stakeholders within government agencies to understand their strategic objectives and priorities.
• Serve as the primary point of contact for government clients, ensuring their needs are met promptly and effectively.
• Proactively identify new business opportunities by continuously analyzing client environments, government initiatives, and budget cycles.
• Convert client relationships into qualified opportunities and diligently manage the sales pipeline through to project closure.
• Collaborate closely with cross-functional teams including technical, delivery, legal, and finance to ensure seamless execution of contracts and service delivery.
• Lead the preparation and presentation of tailored commercial and technical proposals that articulate business value and alignment with government mandates.
• Monitor project progress and maintain high standards of quality, timeliness, and customer satisfaction.
• Ensure full compliance with government procurement policies, contractual obligations, and regulatory requirements.
• Represent the company professionally in government forums, industry conferences, and strategic meetings.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Information Technology, Public Administration, or related field.
• Minimum of 3 to 5 years of experience managing key accounts or business development in technology companies.
• Proven track record of success in building government relationships and managing complex sales cycles.
• Strong understanding of government procurement processes, digital transformation frameworks, and national initiatives.
• Familiarity with enterprise technology solutions including ERP, CRM, cloud services, and system integrations.

Core Competencies:

• Exceptional stakeholder management and relationship-building skills.
• Strong business acumen with a focus on opportunity identification and conversion.
• Excellent verbal and written communication skills in both Arabic and English.
• Strategic thinker with the ability to navigate complex government environments.
• Results-oriented with a demonstrated ability to meet or exceed sales targets.
• Proficient in CRM tools and Microsoft Office suite.

Key Performance Indicators (KPIs):

• Achievement of annual sales targets for government key accounts.
• Number of opportunities successfully converted into active projects.
• Customer satisfaction ratings and feedback scores.

Expansion and strengthening of strategic relationships within government entities