Key Account Manager – Cyber Security (sales)

Job Summary

We are seeking a results-driven Key Account Manager with 3+ years of experience in account management and sales, preferably within the Cyber Security domain. The role is responsible for managing and expanding high-value customer accounts by building trusted relationships, driving renewals and revenue growth, and delivering an exceptional customer experience. The ideal candidate will act as a strategic advisor to clients while owning the full commercial and account lifecycle.

Key Responsibilities

Account Management & Customer Success

• Manage and grow assigned key customer accounts with significant revenue impact.
• Build strong, long-term relationships with senior stakeholders and C-level executives.
• Act as the single point of contact for customers and internal teams.
• Understand client business, operational, and security needs to position appropriate solutions.
• Proactively identify risks, opportunities, and areas for account expansion.
• Ensure customer satisfaction, retention, and contractual compliance.
• Handle escalations, complaints, and complex customer requests professionally.

Sales & Business Growth

• Drive renewals, upselling, and cross-selling across assigned accounts.
• Own the full sales cycle from opportunity identification to deal closure.
• Develop and execute account plans aligned with revenue and growth targets.
• Maintain accurate pipelines, forecasts, and CRM updates.
• Lead commercial negotiations, pricing discussions, and contract renewals.
• Support RFP responses, proposals, and commercial documentation.
• Coordinate with Finance to ensure timely invoicing and collections.

Reporting & Market Intelligence

• Track and report account performance, KPIs, and revenue forecasts.
• Monitor market trends, competitor activity, and customer insights.
• Identify new opportunities within existing clients and strategic accounts.
• Represent the organization at relevant industry events and forums.

Required Experience & Qualifications

• Bachelor’s degree in Business, Marketing, Sales, or related field (Master’s preferred).
• 3+ years of proven experience as a Key Account Manager / Account Manager, preferably in Cyber Security.
• Demonstrated success managing enterprise accounts and achieving sales targets.
• Experience managing accounts with USD 2–5 million+ cumulative revenue.
• Experience selling to Financial Services or Telecom sectors.
• Strong experience with CRM systems and Microsoft Office (Excel & PowerPoint).
• Ability to work with structured procurement and decision-making processes.

Skills & Competencies

• Strong negotiation and stakeholder management skills.
• Excellent written and verbal communication in English.
• Customer-centric mindset with strong ownership and accountability.
• Ability to manage multiple accounts and deals simultaneously.
• Analytical, goal-oriented, and problem-solving focused.
• High integrity, professionalism, and transparency.

What We Offer

• Health Insurance (IPD & OPD)
• Sales Commission as per company policy
• Certification reimbursement up to USD 1,000 annually
• Annual leaves and benefits as per company policy
• Career growth in a fast-growing Cyber Security environment

Job Type: Full-time

Pay: Rs250,000.00 - Rs350,000.00 per month

Work Location: In person