Key Account Manager (KAM) - Ecommerce

Educational Qualifications & Experience

• Bachelor’s degree (MBA preferred) in Marketing, Business, or related field
• 3–5 years of experience in e-commerce account management, preferably in FMCG or Ayurveda/healthcare domain

Offered CTC : Up to 9 LPA

Key Responsibilities

• Account Management:
• Own P&L for assigned e-commerce accounts
• Build and maintain strong relationships with category teams and platform stakeholders
• Sales Planning & Execution:
• Plan monthly, quarterly, and annual sales targets and achieve revenue goals
• Analyze sales trends and identify growth opportunities
• Product & Content Management:
• Ensure listing hygiene: content optimization, keywords, A+ pages, images, and titles
• Plan new product launches and ensure timely onboarding
• Promotions & Marketing:
• Plan and execute platform-level promotions and ad campaigns (AMS, Sponsored Ads, etc.)
• Coordinate with digital marketing teams for visibility and brand campaigns
• Inventory & Supply Chain Coordination:
• Monitor stock levels, demand planning, and ensure OTIF (On Time In Full) deliveries
• Liaise with warehouse and operations teams for order fulfillment
• Reporting & Insights:
• Prepare weekly/monthly dashboards to track performance and ROI of marketing spends
• Analyze customer behavior, product performance, and competition

Key Skills Required

• Strong understanding of e-commerce ecosystem, particularly in FMCG/healthcare
• Excellent analytical skills and proficiency in Excel, reporting tools
• Strong interpersonal and negotiation skills
• Hands-on experience with seller panels (Amazon, Flipkart), ad tools, and CMS
• Ability to work cross-functionally with marketing, operations, and finance