Key Account Manager - KSA (Dammam, Yanbu)

Key Account Manager - KSA (Dammam, Yanbu)

About Trella

Trella is a platform that connects shippers to carriers via a digital interface. Using technology, Trella matches specific carriers capabilities with shippers requirements to provide market-leading reliability and availability at a fraction of the price. Trella even allows shippers to track shipments in real-time and report key insights on transportation trends and performance. Trella's goals are simple - seamless, efficient and fast freight.

Overview

We are looking for a Key Account Manager to own relationships with our most important enterprise customers in Saudi Arabia. You'll be the single point of contact responsible for growth, retention, and day-to-day service excellence-partnering closely with Operations, Pricing, Product, and Finance to deliver results.

Responsibilities

• Own the relationship: Build multi-level relationships (operations, supply chain, procurement, finance) and drive account plans that grow volume and wallet share
• Deliver service excellence: Ensure on-time pickups/deliveries, fast issue resolution, and strong communication. Lead regular business reviews with data-backed insights.
• Grow the business: Identify upsell and cross-sell opportunities (e.g., rentals, domestic lanes, cross-border). Negotiate renewals and spot opportunities.
• Run the numbers: Forecast demand, track performance, and manage pricing and margins in collaboration with Commercial and Operations.
• Solve problems fast: Escalate and unblock operational issues, coordinate with supply to secure the right capacity, and protect customer commitments.
• Be the voice of the customer: Share feedback to improve our products, processes, SLAs, and carrier quality.
• Protect cash: Coordinate accurate invoicing and support timely collections with Finance.

Qualifications

• 3-6 years of experience in Key Account Management, Enterprise Sales, or Customer Success-ideally in logistics, trucking, freight, 3PL/4PL, or FMCG supply chain.
• Proven track record managing large/complex accounts and delivering growth and retention.
• Strong commercial acumen (pricing, negotiation, forecasting) and comfort with data (Excel/Google Sheets; CRM experience).
• Excellent communication and stakeholder management; confident leading exec-level reviews.
• Fluent Arabic and professional English are required.
• KSA market knowledge and a valid driver's license; ability to travel to customer sites and ports as needed.

Why Trella

• Meaningful ownership of strategic accounts with real impact on the market.
• Fast-moving, mission-driven team and a product-led culture.
• Competitive compensation, benefits, and growth opportunities.