Key account manger

About Us:

Salehiya started commercial activities in 1964 as a specialized healthcare company. It is one of the leading Saudi Arabian companies in distributing pharmaceuticals, medical and laboratory equipment, diagnostics, medical disposables, and hospital and consumer supplies. The company kept pace with the rapid development of the health sector in Saudi Arabia and gradually evolved to meet the needs and demands of a constantly growing market.

Salehiya is based in three major cities: Riyadh, Jeddah, and Dammam. It also has branches around the kingdom to cover the whole market and provide prompt and efficient client services, with over 1000 workforce.

For more information, you can visit our website: www.salehiya.com

Why Work with Us:

Salehiya Healthcare is committed to creating a diverse and inclusive workplace where all employees are valued and respected. We believe in fostering a culture that encourages creativity and innovation, particularly in technology. We utilize the latest tools in our field and stay ahead of industry trends. Our comprehensive training programs and mentorship opportunities are designed to support professional growth and development. We prioritize maintaining a welcoming atmosphere for everyone.

The core values that guide our people derive from our purpose to elevate the healthcare experience in the kingdom.

Job Purpose

Key Account Manager is to foster and maintain strong relationships with key clients, ensuring their needs are met and their expectations exceeded. This involves understanding the clients' businesses, identifying opportunities for growth, and collaborating with internal teams to deliver tailored solutions. Key Account Managers serve as the primary point of contact, advocating for the clients within the organization while also representing the organization's interests to the clients. Ultimately, the goal is to drive revenue, enhance customer satisfaction, and solidify long-term partnerships.

Key Accountabilities

Strategic Contribution

1. Client Relationship Management: Build and maintain strong relationships with key clients, understanding their business needs, challenges, and goals.
2. Account Planning and Strategy: Develop strategic account plans aligned with the clients' objectives and the organization's goals, identifying opportunities for growth and expansion.
3. Revenue Growth and Target Achievement: Drive revenue growth by identifying upsell and cross-sell opportunities within existing accounts, and meeting or exceeding sales targets.
4. Negotiation and Contract Management: Negotiate contracts, terms, and pricing structures with clients to ensure mutually beneficial agreements and maximize profitability.
5. Collaboration and Communication : Liaise with internal teams such as sales, marketing, product development, and customer support to coordinate efforts and deliver integrated solutions to clients.
6. Problem Solving and Issue Resolution : Proactively address client concerns, resolve issues, and escalate when necessary to ensure prompt resolution and maintain client satisfaction.
7. Market and Competitor Analysis: Stay informed about industry trends, market dynamics, and competitor activities to identify potential threats and opportunities for the organization and its clients.
8. Performance Tracking and Reporting: Monitor key performance metrics, track account performance, and provide regular reports to management, highlighting successes, challenges, and areas for improvement.
9. Customer Advocacy and Retention: Act as a trusted advisor to clients, advocating for their needs within the organization, and implementing strategies to enhance customer retention and loyalty.
10. Continuous Improvement: Continuously seek ways to improve processes, enhance the client experience, and add value to the client's business relationship with the organization.

Leadership

• Visionary Thinking : A great Key Account Manager is able to see the big picture and envision the future direction of the client relationship, setting strategic goals and objectives accordingly.
• Strategic Planning : They develop comprehensive account plans that align with both the client's needs and the organization's objectives, guiding their team towards achieving long-term success.
• Effective Communication : Strong communication skills are essential for building rapport with clients, conveying ideas clearly, and aligning internal teams towards common goals.
• Empathy and Emotional Intelligence : They understand the needs and concerns of both clients and internal stakeholders, fostering empathy and building strong relationships based on trust and mutual respect.
• Collaborative Approach : A successful Key Account Manager fosters collaboration and teamwork across departments, leveraging the expertise of others to deliver innovative solutions and drive growth.
• Problem-Solving Skills : They possess strong problem-solving abilities, able to address challenges creatively and develop effective solutions that meet both client and organizational objectives.
• Adaptability and Resilience : In a dynamic business environment, adaptability is key. They remain flexible and resilient in the face of change, adjusting strategies as needed to overcome obstacles and seize opportunities.
• Accountability and Ownership : They take ownership of their responsibilities, holding themselves and their team accountable for results, and consistently striving for excellence.
• Inspiring and Motivating : A great leader inspires and motivates their team to perform at their best, fostering a positive and empowering work environment where everyone feels valued and motivated to succeed.

Operational

• Client Relationship Management : Build and maintain strong relationships with key clients, serving as their primary point of contact for all operational matters.
• Account Coordination : Coordinate with internal departments such as sales, marketing, customer service, and logistics to ensure seamless execution of client requirements and deliverables.
• Order Management : Oversee the order fulfillment process, ensuring that client orders are processed accurately, timely, and in accordance with contractual agreements.
• Inventory Management : Monitor inventory levels and collaborate with relevant teams to ensure adequate stock availability to fulfill client orders while minimizing excess inventory.
• Supply Chain Coordination : Work closely with supply chain partners, including vendors, distributors, and logistics providers, to ensure timely delivery of products and services to clients.
• Issue Resolution : Address and resolve any operational issues or concerns raised by clients, coordinating with internal teams to implement corrective actions and prevent recurrence.
• Performance Tracking : Monitor key performance indicators (KPIs) related to operational metrics such as order fulfillment rates, on-time delivery performance, and inventory turnover, and take proactive measures to improve performance.
• Continuous Improvement : Identify opportunities for process improvement and operational efficiency enhancements, implementing best practices and driving initiatives to optimize account operations.
• Reporting and Analysis : Generate regular reports and analysis on account performance, operational metrics, and client satisfaction levels, providing insights and recommendations for improvement to senior management.

Qualifications and Experience

Minimum Qualifications: bachelor's degree with pharmacy, nursing major, or any equivalent.

Minimum Experience: Experience 4-8 years at least .

Skills: Product Management, Data and Market Analysis, communication and negotiation, Time management and presentation skills