Key Account Manger

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financial Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Role Purpose

The Key Account Manager is responsible for managing and growing HALA's most strategic merchant and enterprise relationships. This role ensures high client satisfaction, drives retention, and unlocks revenue opportunities across HALA's financial and payment solutions. The position requires strong commercial acumen, relationship management skills, and the ability to work cross functionally within a fast paced fintech environment.

Key Responsibilities

• Client Relationship Management:
  • Serve as the primary point of contact for key merchants and partners.
  • Develop and maintain strong, long term relationships built on trust, responsiveness, and value delivery.
  • Conduct regular business reviews and ensure consistent engagement.
• Commercial & Strategic Growth:
  • Develop account strategies to grow revenue, expand product usage, and increase transaction volumes.
  • Identify and execute upselling and cross selling opportunities across HALA's fintech offerings.
  • Manage renewals, contracts, and price discussions to ensure mutually beneficial outcomes.
• Operational Excellence:
  • Coordinate with internal teams (Product, Customer Support, Operations, Risk, Compliance) to ensure client needs are met.
  • Oversee onboarding, integration, and project delivery for key accounts.
  • Resolve client issues promptly and escalate when required.
• Business Insights & Reporting:
  • Track account performance, KPIs, profitability, and portfolio health.
  • Prepare reports, forecasts, and insights for leadership.
  • Stay updated on market trends, competitor offerings, and regulatory developments.

Qualifications

Education: Bachelor's degree in Business, Finance, Marketing, or related field. MBA or equivalent is a plus.

Experience: 3-7+ years of experience in key account management, relationship management, merchant success, or B2B sales. Experience in fintech, payments, POS, digital financial services, or related industries is highly preferred. Proven track record of managing enterprise accounts and achieving revenue targets.

Skills: Strong commercial acumen and negotiation skills. Excellent communication, presentation, and interpersonal skills. Ability to interpret data and provide insights. High sense of ownership, resilience, and customer centric mindset. Fluent in English and Arabic.

What We Offer You

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.

If you think you have what it takes to join a remarkable team